5+ years of experience in site reliability engineering, DevOps, infrastructure, or production operations roles

Hands-on credibility across incident response, observability, and automation, with the technical depth to guide Level 6-7 engineers

Experience operating in shift-based, on-call, or follow-the-sun coverage models

Working knowledge of at least one major cloud provider (AWS preferred) and modern observability tooling (e.g., Datadog, Prometheus, Grafana)

Proficiency in at least one scripting or programming language sufficient to review and guide automation work

Understanding of SLI/SLO frameworks and reliability engineering fundamentals

Strong written and verbal English communication skills for cross-region collaboration with US and India teams

Own the Vietnam shift within GRE’s global follow-the-sun coverage model, including schedule design, coverage planning, and holiday/leave management

Ensure clean, structured handoffs to and from US and India teams, with clear ownership transfer on open incidents and in-flight work

Maintain shift readiness: runbooks current, alerts actionable, escalation paths clear

Serve as escalation point for the Vietnam shift during complex or high-severity incidents

Kubernetes, container orchestration, and infrastructure as code experience (e.g., Terraform)

Familiarity with AI-assisted operations tooling and automation-first reliability approaches, including auto-healing and auto-remediation patterns

Exposure to platform engineering and internal developer platform concepts: self-service tooling, developer portals (e.g., Port, Backstage), GitOps

Experience in multi-region or globally distributed team models

Relevant certifications (AWS, CKA, or similar)