The University of Tennessee, Knoxville is seeking a Network Services Admin II to design, implement, support, and maintain a highly secure, resilient, and high-performance wired and wireless network infrastructure that empowers academic research, educational excellence, and seamless university operations. This position possesses the responsibilities and expectations of an intermediate-level networking professional, with understanding and expectations in network design, administration, and engineering. This position plays a vital role in ensuring fast, secure, and reliable network connectivity that supports research, education, and administrative excellence across campus.

This position is an intermediate-level networking professional in deploying, managing, and evolving wired and wireless network projects and solutions across a production network enterprise architecture. Deploys and manages systems, networks, or databases. This position assists with enterprise wired/wireless network design, implementation, and maintenance. Operates independently for small to large systems, networks, and/or databases, and under the direction and support of senior staff, for larger systems, networks, and/or databases. These positions will participate in on-call rotation. The on-call support covers non-business hours including the weekend. On-call support is for one week and may be required for three to four weeks within a year.

Required Qualifications

• Education and Experience:
  • Associate’s degree in a related field and 2 years of direct industry-related experience in network engineering or administration.
  • Or high school diploma and 6 years of direct industry-related experience in network engineering or administration.
• Knowledge, Skills, Abilities:
  • Strong verbal and written communication skills.

  • Knowledge of wireless networking, wired networking, and systems administration

  • Ability to support and maintain both general and wireless networking.

  • Knowledge and skills to manage and troubleshoot network and Internet connectivity for the campus.

  • Ability to work well with others to complete projects and meet team objectives.

  • Ability to communicate effectively with coworkers and customers.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications

• Education: Bachelor’s degree.
• Experience: Experience in large-scale campus network environments supporting any of the following: wireless network design, system administration, networking systems, and network client support.
• Knowledge, Skills, Abilities:
  • Wireless Controller based administration and Networking in an Aruba/HPE environment.

  • Experience providing enterprise network support in a higher education environment

  • Working knowledge of Cisco, Aruba, Arista, Fortinet, and Juniper network products.

  • Knowledge of PPE and ladder safety for construction areas and wireless troubleshooting.

  • Strong ability to work independently of direct supervision and in line with strategic direction.

Work Location:

• This is an on-campus position in Knoxville, Tennessee with some flexibility for hybrid/remote work.

Compensation and Benefits

• UT market range: MR12 (Find more information on the UT Market Range structure here)
• Anticipated hiring range: $75,000-$85,000

• Regular Full Time Exempt

• Benefits include: (Find more information on UT Benefits here)

  • Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days

  • Education benefits for employees and their dependents at UT System campuses

  • Retirement and deferred compensation plans, including 401(k), 403(b), etc.

  • Comprehensive medical, dental, and vision insurance plans

  • Employee discounts to attractions, services, and goods

Application Instructions

All applicants must upload the following attachments. The documents should directly address the required qualifications.

• Resume

• Cover Letter

• Administer and support general campus networking including wired, WAN, security, and remote access in a backup role to other team members.

• Independently responsible for the scheduling, repair and replacement of down access points throughout our Residential Wireless Network.
• Routine surveys of highly populated areas such as libraries, food courts, and outdoor venues.
• Troubleshooting client issues through CLI commands, site surveys and planning new AP's or relocating existing AP's.

• Maintain accurate documentation of network designs, configurations, and inventories.

• Respond to and resolve network service requests efficiently through the ticketing system.

• Communicate clearly with both technical and non-technical staff during troubleshooting.

• Monitor and interpret network performance and telemetry data to identify issues.

• Provide enterprise wireless network support and maintenance, participating in RF surveys, network repair, troubleshooting, monitoring, and reporting.

• Weekly task of managing all calls/tickets to NS through our Network Operations Center.
• Assist with general network design, implementation, and troubleshooting.
• Provide Tier 2 wired/wireless client troubleshooting and support

• Collaborate with on- and off-campus partners during planned or emergency outages.

• Ensure network services meet high standards of reliability, scalability, and security.

• New Network Implementations for both wired and wireless.

• Building AP site survey and re-designs
• Perform general network on-call duties including occasional evening, weekend, and holiday support.