CRM Systems Data Specialist
University of Tennessee Athletic Marketing Department
IT
Knoxville, TN, USA
The University of Tennessee Foundation, Inc (UTFI) invites applications and nominations to fill the position of CRM Systems Data Specialist. Reporting to the Associate Director of CRM, the CRM Systems Data Specialist is responsible for responsibilities related to CRM support of data loads and updates, intake and process of user requests for data access, and support of routing of general user questions to the related functional area or personnel.
The CRM Systems Data Specialist is responsible for responsibilities related to CRM support of data loads and updates, intake and process of user requests for data access, and support of routing of general user questions to the related functional area or personnel.
Required Education and Experience
The candidate who fills the CRM Systems Data Specialist position is required to have:
High School Diploma
5+ years of relevant experience
Experience working with databases, CRMs, or enterprise systems (Salesforce preferred)
Familiarity with data governance concepts (standardization, validation rules, deduplication, documentation).
Experience with user support and ticketing systems.
A valid driver’s license with an acceptable driving record is required due to travel responsibilities of the position. UTFI reserves the right to consider all appropriate circumstances. In general, any significant driving offense less than 12 months old will eliminate the application from consideration for the position.
Preferred Education and Experience
In addition to meeting the required qualifications, the preferred candidate will have:
Associates degree
Ability to prioritize and manage multiple requests with deadlines.
Strong problem-solving skills and appropriate escalation judgment.
Ability to collaborate effectively with UT campus advancement staff and Central Services teams.
Ability to follow defined procedures while identifying opportunities to improve them.
Application Process: Priority will be given to applications received on or before May 6th via our DASH application system. Applications must include a completed candidate profile, cover letter, and resume. Candidates selected to move forward in the evaluation process will be asked to provide contact information for three professional references. References will not be contacted without explicit permission of the candidate.
When determining minimum qualifications, only information entered into the candidate profile can be considered. Please ensure your candidate profile is completed in its entirety as it relates to qualifying education/work experience.
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment visa status.
Questions about the search may be directed to hr@utfi.org.
Target Start Date: June 2026
Benefits: The Foundation’s greatest asset is our team. Foundation employees are eligible for a comprehensive suite of benefits that includes:
Generous paid leave, accruing up to 12 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days
Flexible work arrangements, offering a hybrid schedule to most team members
Education benefits for employees and their dependents at UT System campuses
Retirement and deferred compensation plans, including 401(k), 403(b), etc.
Comprehensive medical, dental, and vision insurance plans
Employee discounts to attractions, services, and goods
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The Foundation: The University of Tennessee Foundation, Inc. is a not-for-profit 501(c)3 organization that serves as the preferred channel for private contributions benefiting students and faculty within the UT System. With a vision of being one of the top-performing advancement organizations in higher education, UTFI is committed to enhancing the educational landscape across the University of Tennessee campuses.
The UT System: The University of Tennessee System is comprised of campuses at Knoxville, Chattanooga, Pulaski, Martin and the Health Science Center at Memphis; the Institute of Agriculture; and the Institute for Public Service.
The University of Tennessee Foundation, Inc. is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, and parental status, or any other characteristic protected by federal or state law.
Job responsibilities include, but are not limited to:
Data Operations and Quality Management: Execute routine data loads and updates to the Salesforce-based CRM using approved tools, templates, and procedures. Prepare and validate import files (formatting, standardization, validation, de-duplication checks, and required fields). Complete post-load verification (record counts, spot checks, exception review). Maintain clear documentation of requests, source files, load outcomes, and any exceptions for auditability and continuity.
User Support, Intake and Routing: Serve as a primary intake for general CRM/data questions from UT campus advancement staff and UT Foundation Central Services. Triage requests, gather required details, and route items to the correct functional group (e.g., data services, reporting, CRM administration, gift processing, or other Central Services teams) following established workflows. Manage customer expectations and provide a high level of customer service to stakeholders.
Process Support and Continuous Improvement: Contribute to job aids, templates, and documentation that improve consistency and reduce errors. Identify recurring issues and recommend improvements to intake, data handling, and quality processes. Support efforts to standardize and improve data practices. Participate in training and cross-functional coordination to support a consistent CRM across the UT Foundation community.