The Associate Bursar oversees processing of daily transactions of the Bursar’s Office.

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Associate Bursar (Financial Professional 2 – MR12) Office of the Bursar, University of Tennessee, Chattanooga

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Minimum: Requires a bachelor’s degree in business, accounting, or other related field; four years of experience in a financial, business office setting; customer service experience including working with large sums of cash; and previous supervisory experience; or an equivalent combination of education, training, and experience.

Preferred: Three to five years of experience in higher education, Bursar’s Office, and/or vault teller experience is preferred.

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Refund Processing

• Issues refund for credit amounts for all fee related refunds and accounts according to policy and procedures, including credit card refunds, web refunds, and checks
• Audits refund reports for items requiring special attention.
• Interacts with offices, including Financial Aid, Athletics, Graduate Office, Records and Registration, Continuing Education, Cooperative Education, Library, Parking Services, the MOCS Card office, Housing, Admissions, Nursing, etc., regarding holds that affect the departments through the refund process for students
• Meets deadlines to have refunds posted or ready to distribute to students
• Maintains accuracy and security of millions of dollars in refunds issued annually
• Maintains direct deposit of refund checks
• Maintains, assists, and trains cashiers relating to TouchNet payment gateway
• Title IV authorizations and any process relating to financial aid refunds compliance

Supervision Duties

• Supervises the Customer Service Specialist of the Bursar’s Office

• Oversees other department training income and payment

• Interviews, hires, and provides training for new office staff as needed

• Schedules daily workflow for staff members in the Bursar’s Office

• Sets priorities to meet work deadlines

• Prepares and presents annual work performance reviews

• Delegates assignments and responsibilities to enhance team accomplishments

• Promotes teamwork within the office

• Informs staff of work related policy changes

• Approves Leave requests based on scheduling needs

• Assures quality customer service remains priority

Petty Cash and Bursar’s Office Security

• Prepares Cashier Petty Cash bases and maintain logs
• Performs monthly audit of cashier’s bases per audit requirements
• Opens or closes the Bursar’s Office as needed
• Maintains security of all keys, alarms, and combinations
• Trains staff in procedures for securing their cash, keys, securities, etc.
• Performs complex clerical accounting duties
• Calculates drop charges and other fees as needed for explanations or audits
• Performs audits as needed, including residency changes, fee discounts, etc.
• Audits returned checks, including monthly ledgers, and maintain files
• Reviews and maintains year end returned checks for the systems office
• Processes all stop payments and reissues of checks in conjunction with the Treasurer’s office
• Updates department access for the TouchNet system
• Updates department access for BANNER

Bursar’s Office Representation

• Counsels and assists students, parents, staff, and the general public with questions and concerns regarding University business, by telephone, email, or in person
• Functions as a knowledgeable contact for the Bursar’s Office
• Responds to requests for information and assistance resolving complex situations
• Makes corrections as needed with matters of the Bursar’s Office

Special Assignments and Other Duties

• Provides quality completion of assigned projects by set deadlines
• Serves as back up for processing the monthly TV and monthly bills

The ideal candidate will possess the following:

• Decision-making skills, including ability to prioritize workload
• Strong oral and written communication skills, as well as conflict-resolution skills
• Ability to work well with customers, co-workers, subordinates
• Ability to work well under pressure, with high degree of accuracy
• Ability to post transactions, receipt money and balance a cash drawer
• Ability to perform complex clerical accounting and reconciliation duties
• Must be reliable and dependable
• Must be able to work independently and perform accurately during peak times/multitask and provide quality customer service to the University community

Review of applications will begin April 27, 2026, and will continue until the position is filled. Applications received by this date will receive priority consideration.