The Museum Education Support Assistant, reporting to the Manager of Education & Community Engagement, is responsible for supporting the educational and visitor services for the museum. This includes assisting the education team with the development and execution of public programs across all age groups and overseeing the daily functions of Visitor Services, as needed.

Required Qualifications

• Education:

  • Bachelor's Degree in Anthropology, Education, Fine Arts, Art History, History, Education, Museum Studies, or related field.

• Experience:

  • One or more years’ experience working in educational service.

  • One or more years’ experience working in direct guest/ customer service.

  • One or more years’ experience working in a museum, gallery, or other similar cultural institution.

• Knowledge, Skills, Abilities:

  • Knowledge of museum or informal education best practices.

  • Knowledge and experience in guest services policies, procedures, and best practices.

  • Working knowledge of Microsoft platforms (Outlook, Teams, Word, Excel, etc.)

  • Ability to work collaboratively and independently.

  • Strong project management and organization skills.

  • Strong public speaking and presentation skills.

Preferred Qualifications

• Education:

  • Master’s Degree in Anthropology, Education, Fine Arts, Art History, History, Education, Museum Studies, or related field.

• Experience:

  • Two or more years working in museum, gallery, or other similar cultural institution.

  • Three or more years in informal education and public service.

• Knowledge, Skills, Abilities:

  • Strong leadership skills.

  • Ability to create and implement multiple projects at once.

  • Bilingual; English and Spanish.

Work Location

• Location: Knoxville, TN
• Onsite

Compensation and Benefits

• UT market range: MR06
• Anticipated hiring range: $20 - $25/hour
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions

To express interest, please submit an application with the noted below attachments. To be assured of full consideration, completed applications with all requested materials should be submitted on or before [DATE]

• Resume
• Cover Letter
• List of 3 Professional References

Museum Education Support: 50%

1. Assist with the implementation of Youth and Family programming including but not limited to aiding with family and community day logistics, assisting with field trips, co-facilitating K12 outreach, aiding with program set up and breakdown.

2. Assist with outreach and promotion of Academic Programs (AP) including but not limited to researching exhibitions to build content, researching university courses and contacting faculty, promoting museum education services to the campus community, attending outreach events, aiding with object-based learning activities, and developing materials to support AP initiatives.

3. Co-develop initiatives and activities with the education team.

4. Attend team meetings and contribute to museum-wide initiatives as needed.

5. Support groups and programs by co-leading or overseeing activities.

6. Suggest and develop relevant educational initiatives and activities.

7. Assist with calendaring and schedule oversight for educational programming

8. Other duties as assigned.

Visitor Services Supports and Backup Management: 50%

1. In the absence of the Visitor Services Coordinator, manage Visitor Services by creating student Visitor Service Associate schedules and overseeing their work.

2. Aid with Visitor Services-related data collection and maintenance of data tracking.

3. Monitor self-guided activities in the Evans Creative Suite.

4. Assist the Manager of Operations & Exhibitions, security team, and facilities with operational needs in the museum as needed.

5. Work closely with the museum education team to direct, oversee, and staff large groups and programs.

6. Suggest and develop initiatives to improve guest satisfaction and museum accessibility.

7. Respond to and/or redirect general inquiries from the public that come from the main phone line, museum wide email, or in person as needed.

8. Other duties as assigned.