Labs Administrator: Office of Innovative Technologies - UTK
University of Tennessee Athletic Marketing Department
Knoxville, TN, USA
USD 74k-86k / year
Posted on Dec 11, 2025
The primary responsibility of this position is to design, develop, test, implement and document best practices for managing all aspects of the OIT Computer Labs’ infrastructure including technical, logistical, staffing, and asset management. Position will be responsible for gathering and analyzing relevant data and performing systematic analysis to identify problems and implement innovative solutions. May function as the lead on any size project. Work is completed with little to no oversight, and overall accuracy and quality is expected.
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.
UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.
The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.
UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.
The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.
Apply today and join the Tennessee Volunteer community!
The primary responsibility of this position is to design, develop, test, implement and document best practices for managing all aspects of the OIT Computer Labs’ infrastructure including technical, logistical, staffing, and asset management. Position will be responsible for gathering and analyzing relevant data and performing systematic analysis to identify problems and implement innovative solutions.
Required Qualifications
- Education:
- Bachelor’s degree or equivalent combination of education, training and experience
- Experience:
- Three years of relevant experience
- Knowledge, Skills, Abilities:
- Experience in IT support, computer lab management, or a similar role within an educational or technical setting. This should include hands-on work with hardware/software deployment, troubleshooting, and maintaining lab environments to ensure reliability and user satisfaction
- Broad knowledge of the current IT industry including a wide variety of hardware, software and operating systems
- Knowledge and utilization of lab-centric utilities such as DeepFreeze, Keyserver, etc., or their equivalents
- Strong organizational & logistical skills with attention to detail
- Strong leadership skills with experience managing staff
- Ability to analyze data, form conclusions and quickly modify processes in a constantly changing IT environment
- Ability to act as project lead or mentor on any size project
- Ability to develop documentation and training
- Excellent interpersonal and customer service skills
- Excellent oral & written communication skills
- Intermediate skills in Microsoft Office and Adobe Creative Cloud
Preferred Qualifications
- Experience:
- Five years of relevant experience
- Knowledge, Skills, Abilities:
- Advanced Knowledge of lab-centric utilities such as DeepFreeze, Keyserver, etc.
- Advanced Knowledge of Microsoft 365 applications
- Demonstrated webpage development
Work Location
- Location: Knoxville, TN
- Fully Onsite with occasional opportunity for remote work
Compensation and Benefits
- UT market range: MR14
- Anticipated hiring range: $74,000 - $86,000
- Benefits include: Health Insurance, Holidays and various paid leave
- Find more information on the UT Market Range structure here
- Find more information on UT Benefits here
Application Instructions
To express interest, please submit an application with the noted below attachments. To be assured full consideration, completed applications with all requested materials should be submitted on or before December 29, 2025.
- Resume
- Cover Letter
- List of 3 Professional References
About The College/Department/Division
The Office of Innovative Technologies (OIT) seeks to support the university’s mission by providing customer driven IT services in a consistent and credible manner.
- Ensures both OIT and departmental computer labs are stable, available, and reliable to meet the evolving academic needs of students and faculty.
- Defines qualifications for lab configurations, tests and evaluates configurations, and resolves issues before deploying to campus.
- Researches, analyzes, and tests newer technologies for developing and implementing solutions to ensure labs will meet changing academic requirements.
- Leads annual project team to coordinate and deploy hardware and software upgrades in labs ensuring upgrades are performed efficiently and with minimal disruption to end users.
- Documents and publishes both internal and external instructions used for maintaining labs, which include procedural, operational, and departmental policies.
- Continually maintains and resolves hardware and software issues including securing printers against external breaches.
- Hires, supervises, trains, mentors, and develops staff.
- Creates, evaluates and modifies work processes as needed.
- Ensures work processes and departmental policies are documented and communicated internally and externally.
- Ensures adherence to all labor rules especially those involving student employees.
- Creates and provides training and technical documentation for staff and users.
- Reviews and documents staff performance, developing performance plans and additional training as needed.
- Creates and maintains database of hardware and software configurations for both OIT and departmental labs, subject to annual auditing.
- Gathers and analyzes utilization data to identify trends for software, hardware and general lab usage.
- Creates reports for and makes budget recommendations to management.
- Documents and updates internal and external lab web pages.
- Manages all lab procurement and liaises with vendors to develop a mutually beneficial relationship.
- Leads any size project.