The Customer Service Specialist performs recording and accounting in the Office of the Bursar.

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Customer Service Specialist (Financial Associate 1 – MR05) Office of the Bursar, University of Tennessee at Chattanooga

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Minimum: Typically requires high school diploma and one year of relevant experience, or an equivalent combination of education, training, and experience.

Preferred: Some college or business school training and 1-2 years of experience in a Bursar’s office, or higher-education environment is preferred.

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• Performs All cashiering functions including selling parking decals, vendor and handicapped decals, accepting payments for MOC/ID cards, and processing all types of transactions relating to fees, meal plans, seat fee deposits, payments, cashing checks, T-4’s and all miscellaneous receipts (by mail, phone, in person and web payments, which involves receipting departmental deposits
• Maintains and processes payments for other department conferences and seminars
• Processes waivers for senior citizens, disabled students, and Title IV authorization received by Admissions and the Graduate School
• Reviews and processes exceptions to the Tuition Installment Payment Plans for students that cannot qualify for the regular plan

• Processes application of payment for all Collection Agency and third-party payments

• Works with students to resolve problems and questions to clear holds or pay fees
• Adds or releases holds as needed
• Reviews accounts with students and offer explanation of charges, adjustments, and cost of attendance
• Confirms courses for students to avoid cancellation for non-payment

• Works with students and offers explanation of new fee charges related to differential fees, online access fees, labs, and other course fees and other assessments

• Balances and reconciles cash drawer daily and deposits receipts intact according to Fiscal Policies and Procedures
• Balances student payments posted in Banner/computer system, Blue Book transactions, and loan payments received, as well as checks and web payments received
• Balances new accounts that will be processed for other department collections through TouchNet
• Acts as liaison between the Bursar’s Office and Parking Services
• Maintains Bursar’s Office inventory of parking decals and lot stickers, as well as temporary passes, appeal forms, etc.
• Aids in troubleshooting specific parking problems and situations, and handles specialty decals (Handicapped, etc.) for the Bursar’s office
• Contacts Financial Aid office to enter Title IV authorization blocks
• Assists with other office duties and helps maintain inventory
• Enters and/or audits exemptions/contracts as needed
• Mails checks, bills, etc. to students
• Assists staff, students, visitors and supervisors as needed

The ideal candidate will possess the following:

• Good oral and written communication skills
• Ability to balance a cash drawer working with large sums of cash

• Ability to operate various office machines (computers, fax, Xerox, etc.)

Review of applications will begin December 29, 2025, and will continue until the position is filled. Applications received by this date will receive priority consideration.