The Office of Enrollment Research and Innovation at the University of Tennessee, Knoxville (UTK) invites applications and nominations for our Technology Officer position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America’s best large employers, as recognized on the 2025 list.

The minimum starting salary for this position is $49,035. Final compensation will be determined based on the candidate’s qualifications and experience.

Required Education and Experience:

High School Diploma and Vocational or Technical Training-

• Minimum of 2 years of experience working with computer systems and technology, including applicable internships and related experience.

• 1+ years of experience in customer service related field.

Required Knowledge, Skills, and Abilities:

• Maintain current knowledge of computer hardware, operating systems, and standard university applications. Skill in troubleshooting, problem-solving, and providing user-centered customer service.

• Ability to absorb and retain information quickly.

• Communicate clearly, both verbally and in writing.

• Create, follow, and improve on documented procedures.

• Ability to prioritize and manage multiple tasks in a fast-paced, service-oriented environment.

• Knowledge of or ability to learn divisional systems (e.g., Banner, Argos, OnBase, TouchNet, and Microsoft 365 suite).

• Physical ability to set up, install, and maintain computer systems and peripherals.

Preferred Education and Experience:

Associate’s degree in computer information science, information technology, computer science, computer networking, or related IT field.

• 3+ years of experience providing IT support in a higher education or large organizational setting; OR

Bachelor's degree in computer information science, information technology, computer science, computer networking, or related IT field.

• 1 year of experience providing IT support in a higher education or large organizational setting.

Preferred Knowledge, Skills, and Abilities:

• Knowledge of higher education environments and student service systems.

• Familiarity with university IT policies, data security practices, and support ticketing systems (e.g., TeamDynamix, RingCentral).

• Experience contributing to IT documentation and testing plans. Knowledge of current and emerging technology trends relevant to student-facing operations.

Benefits:

University of Tennessee employees are eligible for a comprehensive suite of benefits that includes:

• Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days

• Flexible work arrangements, offering a hybrid schedule to most team members

• Education benefits for employees and their dependents at UT System campuses

• Retirement and deferred compensation plans, including 401(k), 403(b), etc.

• Comprehensive medical, dental, and vision insurance plans

• Employee discounts to attractions, services, and goods

The Division

The Enrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, the Center for Financial Wellness, University Registrar, Pre-college Research Excellence Programs, EM Research & Analytics, EM Communications, and EM Operations. The Division of Enrollment Management is committed to our Vision, Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.

The University of Tennessee, Knoxville is the state of Tennessee’s flagship university and is classified as a Carnegie Research 1 institution. As a land-grant university and as Volunteers, serving our state and nation is key to our mission. UT enrolls over 35,000 students (more than 6000 graduate/professional students) at its Knoxville campus. Led by the example of our Chancellor’s Cabinet and their Principles for Engagement, the University of Tennessee, Knoxville, builds and supports an inclusive community that provides opportunities to lead, serve and engage as Volunteers and citizens. We strive to create a welcoming community rich with diverse experiences. We seek colleagues who are committed to teamwork and have a passion for working with and serving all constituents. We especially seek candidates who have an ability to contribute in meaningful ways to the goals of the university.

The Knoxville Community: Nestled in the foothills of the Great Smoky Mountains, Knoxville has a metropolitan statistical area population of more than 850,000 people. We enjoy a dynamic culture that includes numerous theaters and museums, a vibrant and diverse music scene including a symphony orchestra and an opera company, world-class restaurants, numerous cultural festivals and an active downtown market square. Surrounded by lakes and the Tennessee River, the Knoxville area boasts wonderful year-round water activities, including boating, fishing, and swimming that make for scenic and breathtaking views of the area. Knoxville is located within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains, and a day’s drive to Memphis, Chicago and Washington D.C.

For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.

The Technology Offier provides front-line technological support and assists with implementation, testing, and maintenance of technology solutions across the Division of Enrollment Management (EM). Reporting to the Associate Director of Innovation and The Technology Officer provides front-line technological support and assists with implementation, testing, and maintenance of technology solutions across the Division of Enrollment Management (EM). Reporting to the Associate Director of Innovation and Technology and working closely with the Senior IT Technologist II, this role supports all EM staff in having reliable, innovative, and secure access to technology resources. This position serves as a main divisional contact for hardware, software, and account-related support and solutions. Other work includes, but is not limited to, creating, managing and updating documentation, troubleshooting, inventory management, proactive problem solving and solutions, and innovation and technology research to enhance and grow divisional support and tools. We are looking for a proactive and self-motivated individual who understands technical acumen and has soft skills that foster excellence and customer-centric support. Technology and working closely with the Senior IT Technologist II, this role supports all EM staff in having reliable, innovative, and secure access to technology resources. This position serves as a main divisional contact for hardware, software, and account-related support and solutions. Other work includes, but is not limited to, creating, managing and updating documentation, troubleshooting, inventory management, proactive problem solving and solutions, and innovation and technology research to enhance and grow divisional support and tools. We are looking for a proactive and self-motivated individual who understands technical acumen and has soft skills that foster excellence and customer-centric support