Market Range: 05

Hiring Salary: $18.54/Hourly

THIS POSITION IS LOCATED IN KNOXVILLE, TN

JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The Administrative Associate 2 performs a range of complex administrative and clerical duties in support of the UT Health Science Center College of Medicine-Knoxville Center of Excellence for children in state custody, a program in the Department of Family Medicine.

---

The Administrative Associate 2 performs a range of complex administrative and clerical duties in support of the UT Health Science Center College of Medicine-Knoxville Center of Excellence for children in state custody, a program in the Department of Family Medicine.

---

EDUCATION: High School Diploma or GED. (TRANSCRIPT REQUIRED)

EXPERIENCE: Two (2) years of office experience; OR Associate’s Degree in lieu of experience. Must pass background checks required by the Department of Children’s Services.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent organization, verbal and written communication skills.
• Excellent computer skills, including proficiency with the Microsoft Office suite and use of database programs.
• Ability to work independently and easily adapt to frequently changing priorities.
• Ability to multitask and meet deadlines.
• Ability to communicate professionally and maintain a high degree of confidentiality.

WORK SCHEDULE: This position may occasionally be required to work evenings.

---

1. Provides a wide range of complex office administration and support for the program while serving as the principal contact and liaison with all university and external contacts to the program.
2. Compiles records and assembles case review files, including complex social histories, and presents to the clinical team.
3. Generates and maintains client charts and administrative files, coordinates daily staff meetings, schedules appointments, manages paperwork and files for appointments, and schedules program conference calls.
4. Routes phone calls, shipping and receiving mail, and responds to e-mails from both internal and external partners.
5. Monitors budget, including tracking account expenditure, and assists with monthly reports.
6. Maintains administrative database records in Access, including entry and upkeep of referred cases, generates reports, and responds to inquiries.
7. Manages team travel and coordinates reservations and reimbursements.
8. Maintains contact and liaison with other university departments and external agencies.
9. Assists with the preparation of materials for state-wide training events.
10. Performs other related duties as assigned.