This position designs, develops, and delivers job skills programs primarily for Facilities Services Operations units; collaborates with supervisors and other Training Specialists to create new programs and courses for delivery; and coordinates the Custodial Certification Program for Building Services.

Required Qualifications

• Education
  • Associate’s degree in Education, Business, Communications, or any trade school program
• Experience:
  • Two (2) years' experience as a trainer in an industrial environment. Experience may substitute for education on a year-to-year basis. For example, if an applicant has four (4) years of relevant experience, the applicant's experience would satisfy this requirement.
• Knowledge, Skills, Abilities:
  • Patient, active listener, good manager of time
  • Must possess strong verbal, written, interpersonal skills, and public speaking skills
  • Intermediate to advanced user of Microsoft Office, especially Excel
  • Have the ability to work on multiple projects and meet deadlines imposed by self and superiors
  • Ability to work as a team member, as well as independently; ability to keep an organized workspace
  • Knowledgeable of how to conduct successful needs assessments.
• Other Conditions: Valid Driver’s license

Work Location

• University of Tennessee – Knoxville, TN Campus
• This is an on-site position

Compensation and Benefits

• UT market range: MR06
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

About The College/Department/Division

UT Facilities Services is responsible for the care and keeping of more than 300 facilities and utilities systems in and around Knoxville. As the University of Tennessee Knoxville’s largest non-academic department, team members are responsible for facilities maintenance and repair, custodial needs, landscaping and lawncare, utility work, in-house and capital construction projects, facilities planning and design, environmental initiatives, pest control, campus event services, and facilities administration functions for both the flagship campus and the agricultural institute. The Facilities Services staff provides around-the-clock coverage to ensure students, staff, faculty, and fans have a consistent and positive experience every time they step foot on Rocky Top.

• Maintains and updates presentations for Building Services Unit Level Onboarding (ULO).
• Creates, maintains, and facilitates Unit Level Onboarding programs for all units within FS Operations Serves as a primary instructor for the CCP cleaning certification.
• Evaluates need for changes to all ULO programs for efficiency and effectiveness.
• Designs and develops training content to onboard new FS Operations employees.
• Collaborates with Training team to design and develop leadership concepts, such as communication styles, dealing with difficult people, SMART goals, etc.
• Collaborates with Training team to design and develop onboarding training content for all units in the department.
• Evaluates effectiveness of own training programs for potential improvements; Tracks metrics for onboarding programs facilitated in the department.
• Provides customer service to departmental staff, such as printing badges, pulling training records on request, processing new temps and student workers; etc.
• Performs general office work, such as filing training records, recording training programs, etc. Other duties as assigned.
• Maintains and updates Building Services Service Guide and Employee Handbook.