The Business Analyst 4 (BA4) is a position designed to be responsible for providing functional and technical analysis and design in support of projects that may require business process clarification, system enhancements, and software integrations. This position requires competency in all areas of business process/system analysis, and is expected to provide functions including facilitation, needs assessment, requirements definition, technical specifications, business process mapping, and change management support. A business analyst works as a liaison among stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies and information systems. The business analyst works closely with the functional team to understand business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals.

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The University of Tennessee System is the state’s oldest higher education institution and preeminent public university. The UT System is comprised of campuses at Knoxville, Chattanooga, Pulaski and Martin; the Health Science Center at Memphis; and the statewide Institute of Agriculture and Institute for Public Service. With a presence in each of Tennessee’s 95 counties and through the combined force of education, research and outreach, the University serves students, business and industry, schools, governments, organizations and residents statewide.

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The University of Tennessee System is the state’s oldest higher education institution and preeminent public university. The UT System is comprised of campuses at Knoxville, Chattanooga, Pulaski and Martin; the Health Science Center at Memphis; and the statewide Institute of Agriculture and Institute for Public Service. With a presence in each of Tennessee’s 95 counties and through the combined force of education, research and outreach, the University serves students, business and industry, schools, governments, organizations and residents statewide.

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Bachelor’s degree in a relevant field and five years of relevant experience, or an equivalent combination of education, training, and experience.

• Experience with:
  Systems analysis, support and troubleshooting of computing applications and systems, or cloud-based technology
• Experience with applying computer technology to solve complex user and business problems and needs
• Excellent troubleshooting skills – able to define problems and offer valid resolution

Preferred

• Master's degree
• 5+ years experience with research administration solutions.
• Demonstrated experience with Huron Research Suite (HRS) cloud solutions and/or within the higher education industry.
• Knowledge of other enterprise solutions such Oracle Fusion Cloud Enterprise Resource Planning (ERP) and Human Capital Management (HCM) solutions.
• Knowledge of MS Power BI or Tableau platforms.

Application Process
For full consideration, applications should be accompanied by a letter of interest, a resume, and three professional references. Review of applications will begin immediately.

Benefits and Compensation
Compensation for the position is budgeted $95,000 to $110,000.

The University offers a comprehensive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits and much more. Additionally, Tennessee residents do not pay a state income tax. For more information on the University of Tennessee’s benefits, visit https://hr.tennessee.edu/benefits/

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Specific duties and responsibilities include, but are not limited to, the following:

• Supporting the University’s enterprise research administration using Huron Research Suite (HRS) software, including key domains such as Conflict of Interest, Employee Compensation Compliance, Institutional Review Board, Export Control, Safety, Grants, Agreements, Research Analytics, Institutional Animal Care and Use Committee, and Animal Operations.
• Leading mission-critical activities, including business process analysis, technical analysis, solution design, software modification, interface design, testing, and documentation.
• Collaborating with colleagues within the Department of Technology Solutions (DTS) to ensure dependencies between the enterprise applications, such as Oracle Fusion Enterprise Resource Planning (ERP) and Human Capital Management (HCM) solutions, are considered in all designs.
• Ensuring seamless integration with internal and external systems while providing configuration, support, and training for assigned HRS modules.
• Identifying opportunities for continuous process improvement and collaborating with stakeholders to develop improvements to processes and research administration functionality, while addressing system deficiencies and aligning with institutional goals.