The Office of the Center for Financial Wellness at the University of Tennessee, Knoxville (UTK) invites applications and nominations for our Coordinator, Financial Wellness Coaching & Operations position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America’s best large employers, as recognized on the 2025 list.

The minimum starting salary for this position is $49,035. Final compensation will be determined based on the candidate’s qualifications and experience.

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The Office of the Center for Financial Wellness at the University of Tennessee, Knoxville (UTK) invites applications and nominations for our Coordinator, Financial Wellness Coaching & Operations position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America’s best large employers, as recognized on the 2025 list.

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Required Education and Experience:

Bachelor’s degree

• At least 2 years of experience in financial education, loan counseling, student services, or program coordination

• At least 1 year of experience training others (such as students, staff, etc.)

• At least 3 years of experience in customer service related field

Preferred Education and Experience:

Bachelor’s degree in finance, business, education, student affairs, or related field

• AFCPE or NFEC financial counseling/coaching certification (or ability to obtain within 12 months)

• Experience supervising student workers or managing peer programs

• Familiarity with higher education environments and student development theory

• Knowledge of campus

• Experience using learning management systems (LMS). Experience in personal finance and/or financial planning

Required Knowledge, Skills, and Abilities:

• Exceptional project management and time management skills

• Exceptional customer service skills and knowledge of basic service etiquette

• Exceptional oral (e.g., public speaking) and written communication skills

• Ability to work with software to develop learning modules

• Experience using learning management systems (LMS)

• Ability to write clearly, concisely, and correctly

• Ability to engage and interact effectively with people of all ages and diverse backgrounds; Ability to work as a team member

• Ability to analyze and interpret data and make independent decisions

• Ability to attend meetings, events, functions on and off campus and work weekends and evenings as required

• Ability to meet expectations in a fast-paced, dynamic, customer-oriented environment

• Highly motivated, focused, and results-oriented

• Basic knowledge of personal finance

• Demonstrate knowledge of federal and private student loan repayment programs, repayment options, strategies, and regulations

• Ability to manage multiple tasks, meet deadlines, and work independently

Preferred Knowledge, Skills, and Abilities:

• Skilled at curriculum design and content development

• Knowledge of higher education, enrollment services, and student development

• Knowledge of the University of Tennessee, Knoxville, including institutional and unit policies, procedures, and processes

• Knowledge of general finance and financial planning

Benefits:

University of Tennessee employees are eligible for a comprehensive suite of benefits that includes:

• Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days

• Flexible work arrangements, offering a hybrid schedule to most team members

• Education benefits for employees and their dependents at UT System campuses

• Retirement and deferred compensation plans, including 401(k), 403(b), etc.

• Comprehensive medical, dental, and vision insurance plans

• Employee discounts to attractions, services, and goods

The Division

The Enrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, the Center for Financial Wellness, University Registrar, Pre-college Research Excellence Programs, EM Research & Analytics, EM Communications, and EM Operations. The Division of Enrollment Management is committed to our Vision, Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.

The University of Tennessee, Knoxville is the state of Tennessee’s flagship university and is classified as a Carnegie Research 1 institution. As a land-grant university and as Volunteers, serving our state and nation is key to our mission. UT enrolls over 35,000 students (more than 6000 graduate/professional students) at its Knoxville campus. Led by the example of our Chancellor’s Cabinet and their Principles for Engagement, the University of Tennessee, Knoxville, builds and supports an inclusive community that provides opportunities to lead, serve and engage as Volunteers and citizens. We strive to create a welcoming community rich with diverse experiences. We seek colleagues who are committed to teamwork and have a passion for working with and serving all constituents. We especially seek candidates who have an ability to contribute in meaningful ways to the goals of the university.

The Knoxville Community: Nestled in the foothills of the Great Smoky Mountains, Knoxville has a metropolitan statistical area population of more than 850,000 people. We enjoy a dynamic culture that includes numerous theaters and museums, a vibrant and diverse music scene including a symphony orchestra and an opera company, world-class restaurants, numerous cultural festivals and an active downtown market square. Surrounded by lakes and the Tennessee River, the Knoxville area boasts wonderful year-round water activities, including boating, fishing, and swimming that make for scenic and breathtaking views of the area. Knoxville is located within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains, and a day’s drive to Memphis, Chicago and Washington D.C.

For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.

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This is an on-campus position with some hybrid/remote work schedule flexibility.

Reporting to the Associate Director of the Center for Financial Wellness, the Coordinator of Financial Wellness Coaching & Operations is a key member of the Center for Financial Wellness (CFW) team, providing advanced financial wellness coaching while ensuring efficient day-to-day operations to support CFW’s mission. This role provides one-on-one and group financial wellness coaching to students, families, and alumni with a focus on loan debt reduction, repayment planning, debt management strategies, and long-term financial success.

The Coordinator advances the mission of the University and the Enrollment Management division by helping students make informed financial decisions that support persistence to graduation and prepare them for a confident transition into post-college life. This role will contribute to building a culture of lifelong financial wellness that supports academic and workforce success.

This role oversees the day-to-day operations of CFW, including supervising and developing financial wellness coaches and student staff, coordinating workshops and outreach initiatives, and collaborating with campus partners to embed financial education across the student experience. The position demands both expertise in delivering advanced financial coaching on complex topics and strong organizational skills to ensure the smooth, high-impact functioning of the office.