We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

We are seeking a Network Operations Engineer to join our IT Operations Team and support the stability, security, and performance of the UMG Global Network. This role focuses on hands-on network operations, troubleshooting, and continuous improvement across a large-scale enterprise environment.

The ideal candidate has solid experience supporting enterprise networking environments, is skilled in troubleshooting and incident response, and can communicate effectively with both technical teams and business stakeholders. This role is well-suited for someone who is technically strong and looking to continue growing within a global organization.

Job Functions

Network Operations & Incident Response

• Monitor, troubleshoot, and resolve network incidents across WAN/LAN, data center, cloud, and remote access environments.
• Participate in incident response efforts, including root cause analysis and service restoration.
• Escalate complex issues appropriately and collaborate with senior engineers when needed.
• Contribute to improvements in monitoring, alerting, and operational processes.

Network Support & Optimization

• Support day-to-day operations of global WAN/LAN networks, cloud networking, and remote connectivity solutions.
• Assist with firewall, VPN, and network security troubleshooting and configuration.
• Ensure network configurations align with established standards and best practices.
• Perform routine maintenance, patching, and upgrades following defined procedures.

Project & Implementation Support

• Collaborate with network engineering and architecture teams on projects and initiatives.
• Assist in the implementation of network services, upgrades, and site deployments.
• Support automation and operational efficiency efforts where applicable.

Documentation & Performance

• Maintain network documentation, diagrams, and operational runbooks.
• Support network performance monitoring and reporting.
• Assist in maintaining network reliability, redundancy, and compliance with security standards.

Collaboration & Team Support

• Work closely with cross-functional IT teams, vendors, and global partners.
• Share knowledge and contribute to team best practices.
• Participate in on-call rotation and provide after-hours support as needed.

Job Requirements

Essential

• 3–6+ years of experience supporting enterprise WAN/LAN environments.
• Cisco Certification (CCNA or CCNP preferred).
• Solid understanding of networking fundamentals: routing/switching, VPNs, firewalls, DNS, and network performance.
• Experience with at least one major cloud platform (AWS, Azure, or GCP).
• Familiarity with network monitoring and troubleshooting tools.
• Basic experience or exposure to automation (Python, Ansible, Terraform, or similar).
• Strong problem-solving skills and ability to troubleshoot network issues.
• Effective communication skills with both technical and non-technical stakeholders.

Preferred

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• Exposure to Infrastructure-as-Code or automation practices.
• ITIL Foundation Certification is a plus.

Perks Playlist:

Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren’t just values—they’re how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical, dental, and vision coverage

• Including 100% coverage for out-patient in-network mental health services

• Fertility coverage for eligible medical plan participants

• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)

• Student Loan Repayment Assistance and Tuition Reimbursement

• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees

• 3-weeks PTO for non-exempt employees

• 2-weeks paid Winter Break

• 10 Company Holidays (including Juneteenth and Wellbeing Day)

• Summer Fridays (between Memorial Day and Labor Day)

• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

For more information, please click on the following links.

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

Job Category:

Technology

Salary Range:

$92-405 - $108,080

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.