The purpose of the Housekeeping Supervisor is responsible for supervision/leadership of entire housekeeping staff at a high-volume full-service resort. Ensure all hosts are completing their assigned tasks in a timely and professional manner. Additionally, the Housekeeping Supervisor will be responsible for supervising day to day operation, ensuring the cleanliness of all guest rooms and public space in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Summary of Essential Functions and Responsibilities

• Assists Housekeeping Manager/Executive housekeeper to ensure that all housekeeping department hosts are completing assigned duties as required on a daily basis to provide the best possible guest experience
• Ensures all Room Inspectors are completing assigned tasks in a timely manner, assist as needed
• Motivates hosts through specific and individual praise, recognition and appreciation
• Through regular and consistent communications ensures all hosts understand the results expected to achieve
• Inspects the overall cleanliness of the public space areas and ensure quality standards are met and maintained.
• Identifies and resolves quality problems
• Assists Housekeeping Manager/Executive Housekeeper in supervising housekeeping employees and ensuring that they are treated fairly and provided a positive work environment
• Follows company policies to handle any safety hazards, accidents, or injuries; complete safety training and certifications
• Evaluates systems, analyze data, evaluate products and technology an establish quality control procedures
• Works with the Housekeeping Manager/Executive Housekeeper manage the completion of the annual room’s deep clean process, ensuring that all work is completed and product is ready
• Ensures that proper maintenance is provided in order to extend the useful life of assets and the dependability of equipment
• Ensures that all work is completed in a safe manner and that is complies with the company safety program and all applicable deferral, state, and local laws or regulations and industry standards
• Conducts departmental and on-the-job training of housekeeping staff
• Evaluates cleaning supplies; investigate cleaning product quality problems and recommend changes or improvements
• Monitors cleaning supplies, keeps inventory of supplies and orders when necessary
• Performs special projects as needed
• Performs cleaning duties as needed in cases of emergency or staff shortages

Management reserves the right to change and/or add to these duties

Education and Experience Required

• Must be at least 18 years of age
• At least 1-year experience in hotel/hospitality supervisorial position
• High school diploma required, or equivalent
• A work history that demonstrates supervisory skills to include verbal and written communication, leadership, planning, and organizing
• Basic computer knowledge and usage preferred
• Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Able to withstand exposure to cleaning chemicals
• Able to operate power machines to clean, wash, shampoo carpet
• Able to properly use small hand tool/equipment and a variety of cleaning solutions

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs (if JD lists another weigh such as 25, 75, 100 etc. update the 50 above to reflect what is reflected) utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods
• Able to meet the physical demands of the job, i.e., stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.