Summary of Essential Functions and Responsibilities

• Analyze data from multiple sources and report on financial, inventory, and sales related Merchandise Division Key Performance Indicators

• Identify and manage product flow within the operation to ensure efficiencies of process and procedures, initiating timely actions in response to business fluctuations reacting to changes in demand and logistics

• Develop budget, regularly review financial performance and forecast for assigned area

• Routinely serve as Merchandise Person-in-Charge of Merchandise operations

Inventory control

• Demonstrates clear knowledge of division business process, auditing and governing functionality to ensure compliance and maintain data integrity
• Serve as DW Merchandise Inventory/POS System Subject Matter Expert
• Oversee inventory control functions: POS operations, Period End transactions, inventory discrepancies, periodic and annual physical inventory
• Under the direction of manager, analyze and implement plans to address aging and slow selling products Generate and provide business reports for leadership to analyze sales through categories, key programs, seasonal goods and raw materials

Inventory levels

• Provide support to store and distribution center operations relating to the organization, allocation, and flow of merchandise to include monitoring inbound packing slips, balancing inventory between locations and properties, raw materials
• Partner with buyers and operators to establish, execute and maintain inventory min/max level to ensure appropriate stock levels to maximize revenue

Direct Reports

• Responsible for HR functions of team including hiring, training, evaluating and developing hosts; to include coaching, annual authorization forms, host surveys, safety reporting, etc. to support individual growth and maintain a positive work environment

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be 18 years of age
• High school diploma or GED, required
• Bachelor’s degree in related field, preferred
• Minimum 2 years of retail experience with multi-department or location responsibility, required
• Minimum 2 years of experience successfully implementing, analyzing, and troubleshooting as related to retail analysis, POS and retail inventory systems, required
• Working knowledge of Microsoft Office products, including Outlook, Word and Excel, required
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.