The Restaurant Runner and Busser is to provide an excellent dining experience for our guests through proper steps of service and maintain a great work environment for our fellow hosts and vendors. Deliver food from kitchen to diners. This is to be done in a manner consistent with The Dollywood Company’s Mission and Values.

Summary of Essential Functions and Responsibilities

• Checks with Manager for daily forecast training standard objectives
• Ascertains the daily specials from kitchen and communicates them
• Assists service team with bread and water service. Consistent removal of soiled dishes from tables. Reset tables to standard throughout service
• Maintains buffet cleanliness and food quality/presentation if appropriate
• Inspects dining room for cleanliness, proper supply levels and proper staffing
• Cleans and organizes workstation
• Maintains a clean and sanitary environment in compliance with all local and federal health codes
• Performs service and runner duties as appropriate
• Provides excellent guest service at every opportunity
• Participates in upsell strategies as directed by management
• Participates in daily line ups
• Practices service standards and current training throughout service
• Assumes duties of Supervisor in absence or as directed

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 16 years old
• Must be able to obtain Food handler certification
• Basic computer knowledge and usage preferred
• Must pass a pre-employment background check

Knowledge, Skills, and Abilities:

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.