At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Wardrobe Seamstress who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Wardrobe Seamstress will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to provide comfortable themed costumes to all Dollywood Company Hosts in a timely manner in order to create memories worth repeating for our Guests. This is to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Issue, fit, and alter costumes to the host in a timely manner
• Produce Costumes at least three costumes per day while on production
• Cut costumes by patterns using electric cutters with fabric six layers thick
• Wash and dry costumes daily, up to sixteen loads a day, fold, and place back in stock
• Assist with Entertainment costume production, alterations, and laundry
• Keep a clean organized work area to produce costumes daily. Iron with an industrial stem iron
• Stock shelves with rolls and bolts of Fabric up to 50 lbs
• Operate sewing machines, serge’s, electric scissors, and heat seal machine
• Copy forms and documents using a printer
• Input data on a computer
• Answer phones, make appointments, take down and communicate messages and file papers

Management reserves the right to change and/or add to these duties at any time.

Education and Experience Required

• High School Diploma or GED
• Must be at least 18 years of age
• At least 5 years’ experience that demonstrates the successful execution of similar duties and responsibilities in a commercial/industrial environment to include the use of required tools and sewing equipment
• Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to perform other duties as assigned
• Skills include sewing, reading pattern instructions, altering costumes, and repairing costumes
• Must be capable of producing three costumes per day
• Must have organizational skills
• Must have good customer service skills

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods.
• Able to climb a 6ft ladder

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.