At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a HVAC Senior Technician who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal HVAC Senior Technician will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The HVAC Senior Technician will assist with overseeing the day-to-day operation and job distribution for the craft they represent within the facilities maintenance team. They will assist the Dollywood Company and facilities maintenance with maintaining Dollywood’s park infrastructure ensuring compliance with state and federal regulations and company policies and procedures.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Assist the supervisor and managers with leading, guiding and/or training of other craftsmen within the trade represented ensuring applicable procedures and techniques are being followed
• Develop plans such as scoping out jobs to obtain materials and resources needed to meet production of work orders and request
• Prepare written reports and/or material requests
• Responsible for overseeing material inventory, maintaining the inventory and organization of the inventory
• Assist in the development and carry out of daily tasks, assignments, along with communicating with internal hosts and management on work order status and any crew related situations
• Monitor quality, completion and accountability for the Facilities Maintenance team being represented
• Ensure all work conforms to all applicable rules, regulations and codes
• Assist with the tracking of the park’s infrastructure and with winter work projects
• Install, modify, trouble shoot and repair HVAC/refrigeration systems and major appliances
• Calculate electrical loads and size systems
• Inspect, troubleshoot, and repair various types of Food service equipment
• Install duct systems
• Design and install HVAC systems in new construction buildings and attractions
• Accomplish equipment or material take offs from blueprints and/or schematics
• Design and install natural gas systems in compliance with all applicable codes
• Document all repairs and maintain refrigerant usage log
• Independently maintain, repair & replace complex mechanical, electrical, plumbing & Food Service equipment in a fast-paced environment
• Comply with OSHA regulations; federal, state, and local laws/regulations and applicable industry standards
• Must have the ability to attend technical training courses in specialized HVAC, Mechanical, plumbing, Electrical & Food Service Equipment
• Ability to gain state certifications & licensing within (1) year of employment

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• High school diploma or equivalent required
• Must be at least 18 years old
• Minimum of Four (4) years’ craft level experience with demonstrated servant leadership skills including: motivating, coaching, counseling, and providing positive feedback
• Basic computer skills including working knowledge of Microsoft applications
• Must be a Certified HVAC Technician
• A minimum of eight (8) of documentable HVAC journeyman level operation, maintenance and repair experience in the HVAC and refrigeration trade
• Knowledge of all applicable codes, standards, regulations and or park building requirements
• Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated on an individual basis
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to use hand tools, power tools and equipment such as air compressor, skill saw, electric drill, impact wrench, hand wrenches, shovel, etc.
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to perform these operations using units of the Metric system in weight measurement, volume, and distance
• Able to compute rate, ratio, and percent and to draw and interpret spreadsheets
• Able to use hydraulic/pneumatic schematics and mechanical blueprints during routine maintenance/troubleshooting
• Able to understand machine prints with dimensions and tolerances as well as read and understand mechanical assembles and associated terminology
• Able to be clean shaven in order to properly utilize a respirator

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods
• Able to endure temperatures of 0 to 110 degrees
• Able to balance, stoop, kneel, crawl, and crouch, and work in confines spaces
• Able to lift, carry, push and/or pull objects and materials of moderately heavy weight (up to 50 pounds) and occasionally heavier weight (up to 100 pounds)
• Able to work at heights up to and in excess of 150ft
• Able to endure approved exposure levels to various chemicals found in cleaning solvents, adhesives, paints, and lubricants

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.