At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking Blacksmith - Associate Craftsman who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Blacksmith - Associate Craftsman will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This position exists to provide excellent customer service to guests by learning to produce key retail products from raw materials and encouraging purchases through engaging product demonstration to enhance the Dollywood experience. To be done in a manner consistent with the values and mission of the Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Major Duties & Responsibilities

• Assist in the production of retail products using raw materials in order to develop product and service knowledge available to our guests
• Provide entertaining, interactive and engaging demonstrations of the craft that makes the guest experience unique and improves sales while meeting the standard of Merchandise Selling Skills and guest interactions
• Ensure complete adherence to established recipes to control expenses related to production techniques
• Gain understanding of raw materials inventory to assist the craftsman
• Operate cash register/POS system in an efficient manner not to impede guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit
• Ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening. Host must also follow all policy and procedures relating to Inventory Control
• Assist in the maintenance and daily operation of the shop by ensuring location cleanliness and displays are in keeping with established Dollywood standards.
• Represent Dollywood in a positive manner by being friendly and courteous to guests. Ensure 100% satisfaction with their park experience
• Accommodate changes in work assignments and locations
• Get along with guests and co-workers while exhibiting a positive and personable disposition
• Adhere to all Merchandise policies and procedures to include timely reporting of any safety issue to immediate supervisor
• Support and exhibit behaviors that are in alignment with Company and Department vision, mission and core values in order to achieve location budgets
• Protect the privacy and security of guests and coworkers, including PCI compliance

Management reserves the right to change and/or add to these duties.

Educational and Experience Requirements

• Must be minimum of 18 years of age
• High school diploma or equivalent. Trade school or comparable work experience preferred but not required, with a sincere desire to learn craft production techniques
• Production techniques, costing, characteristics of raw materials, safety precautions, and use of any chemicals relating to craft production knowledge preferred
• Demonstration of craft production in an entertaining and informative manner to guests required. Previous experience in giving demonstrations, group presentations, or public speaking is preferred
• Operation experience in machinery related to production and demonstration of crafts preferred
• Comprehend instructions and retain information
• Prior cash handling experience preferred
• Prior sales experience preferred
• Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must enjoy a fast-paced environment
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Must reflect Dollywood’s core values through the lens of dignity and respect
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Able to comprehend instructions and retain information
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to add, subtract, multiply and divide with accuracy
• Reading and writing skills great enough to allow clerk to comprehend and perform cash handling procedures and complete daily cash register reconciliation paperwork
• Ability to analyze and remember information and make decisions in order to operate cash register efficiently and solve guests’ problems effectively (i.e., returns, refunds, and exchanges)
• Ability to display salesmanship qualities and create a favorable impression with guests by smiling, making eye contact, maintaining good personal hygiene, and reporting in a clean costume
• Ability to use color and depth perception in order to arrange displays and to locate merchandise
• Ability to tolerate noise and stress to accommodate waiting on large numbers of customers
• Ability to cooperate with fellow employees and accept frequent changes in work schedule and job assignments in order to facilitate the greatest effectiveness and efficiency in the work area
• Understand basic calculator and cash register/POS system
• Able to perform other duties as assigned

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods.
• Finger dexterity great enough to allow clerk to handle money, carry small merchandise items, and operate cash register/POS system

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.