At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking an HRIS Coordinator who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal HRIS Coordinator will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The HRIS Coordinator position is an hourly/non-exempt position in the Human Resources Department. Under general supervision, performs a variety of routine to complex administrative technical and professional work related to administration of Host records for the company. This position will manage various components in multiple HRIS systems in a fast-paced environment.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Maintain government and company policy compliance with employee files for all Hosts at all Smoky Mountain Country (Dollywood) properties.
• Expert in HR information systems to include but not limited to:
  • UKG Pro (Herschend Host Hub)
  • UKG (Herschend Host Hub) Recruiting and Onboarding
  • UKG (Herschend Host Hub) Workforce Dimensions timekeeping system
  • Appointment Plus
  • Workday
• Proactively coordinate the complete life cycle of over 3000 Host records from new hire to final separation by working closely with department heads and administrative assistants. This includes but is not limited to building relationships, maintaining regular contact, creating processes and training those involved in events such as new hires, rehires, transfers, promotions, merit increases, clearances, and separations
• Complete onboarding functions such as Form I-9, inspecting I-9 documents, E-Verify, and all other required tasks
• Activate new hire and rehire Hosts in the Herschend Host Hub, ensuring all Host records are accurately input
• Activate and track Contract, J-1, and H2B Visa types
• Assist with the new HCMS when it rolls out. Become familiar with the system and assist the teams as needed
• Assist with direct deposit enrollments, cancellations, and paycheck questions when Payroll Coordinator is unavailable
• Track and follow-up on missing host documents
• Assist Payroll Coordinator when needed
• Assist with input of performance evaluation data and filing of performance evaluations when needed
• Process demographic and employment related records for Hosts
• Process all separations and ensure that they are removed from payroll in a timely manner. Move terminated Host folders to the term file room. Plan mass clearance events with large groups, i.e., college groups, water park closing, H2Bs, and end of season
• Assists in tracking Rehire Letter Acceptances/Declines, along with tracking Hosts who need a rehire letter
• Assist Benefits with questions regarding Hosts’ status and break in service questions
• Manage multiple weekly and bi-weekly reports such as TN Separation Notices and exit survey
• Oversee and regularly update the training materials related to the position
• Maintain strict confidentiality and judgement at all times regarding privileged information
• Perform routine office functions
• Keep work area clean and safe
• Be knowledgeable of and assist with employment functions of all hosts, filling in at the Front Desk as needed
• Assist with all HR-sponsored Host events as needed, including evenings and weekends

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• High school diploma or equivalent with at least two years office or administrative experience in a high-volume setting required
• Proficiently type 40 wpm with ability to compose and structure reports
• Proven proficiency in computer software including but not limited to Microsoft Office (Excel, Word, Outlook), ad hoc reporting, and cloud based software
• Experience with UKG Pro, Workday, or other HRIS preferred software
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record.
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 25 lbs utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.