ABOUT US

Herschend is the world’s largest family-held themed attractions company, with a portfolio of over 40 family entertainment brands across North America, including destinations, resorts, theme parks, water parks, immersive experiences, and content enjoyed by audiences worldwide.

While each of our family brands offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our 22,000 passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feels welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. For more information, visit www.Herschend.com.

POSITION SUMMARY
The Vice President of Human Resources provides strategic leadership and operational oversight for the property human resources function, including Talent Acquisition, Human Resources Information Systems (HRIS), Benefits, and Employee Relations. This role develops and executes people strategies that support organizational goals while ensuring compliance with employment laws, enhancing the host experience, and building a high-performing workforce. The Vice President serves as a trusted business partner to leaders across the region and leads the HR team in delivering innovative, efficient, and service-focused human resources programs.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develop and execute comprehensive talent acquisition, hiring, and onboarding strategies to meet workforce needs across the region.
• Lead the planning, development, implementation, and continuous improvement of HR policies, programs, processes, training initiatives, and host engagement efforts.
• Partner with operational leaders to understand workforce needs and develop proactive staffing and talent strategies.
• Analyze workforce data, HR metrics, and organizational trends to support business decisions and continuous improvement initiatives.
• Ensure compliance with all applicable federal, state, and local employment laws, regulations, and HR best practices.
• Monitor changes in employment legislation and HR trends, recommending and implementing policy and process updates as appropriate.
• Develop, manage, and monitor departmental budgets while maintaining fiscal responsibility.
• Lead, coach, mentor, and develop HR team members through ongoing performance management, professional development, and succession planning.
• Foster positive host relations by providing guidance on performance issues, investigations, conflict resolution, and disciplinary matters.
• Strengthen the organization's employment brand through recruitment marketing and candidate experience initiatives.
• Build collaborative partnerships with leaders across departments to support organizational objectives and workforce planning.
• Serve as a senior HR leader and organizational representative during operational leadership rotations and other assigned responsibilities.

EXPERIENCE & EDUCATION

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field.
• Minimum of 10 years of progressive Human Resources leadership experience supporting organizations with 1,000 or more employees.
• Demonstrated experience leading multiple HR functional areas.
• Experience developing and managing departmental budgets.
• Proficiency with MS365 applications and Human Resources Information Systems (HRIS).
• Professional HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR).
• Experience in hospitality, entertainment, theme parks, attractions, or organizations with large seasonal workforces.
• Experience with workforce planning, employment branding, and large-scale recruiting initiatives.

SKILLS & QUALIFICATIONS

• Strategic leadership with the ability to align HR initiatives to business objectives.
• Strong knowledge of employment law, HR compliance, and regulatory requirements.
• Excellent leadership, coaching, mentoring, and team development skills.
• Strong analytical, critical thinking, and decision-making abilities.
• Ability to interpret workforce metrics and leverage data to drive organizational improvements.
• Excellent interpersonal and relationship-building skills with the ability to influence leaders at all levels.
• Ability to maintain confidentiality and exercise sound judgment with sensitive information.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to collaborate effectively across teams and organizational levels.
• Customer service mindset with a commitment to supporting hosts and operational leaders.
• Demonstrates integrity, accountability, professionalism, empathy, and respect while fostering a positive, inclusive, and collaborative culture.