At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Spa Coordinator who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Spa Coordinator will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Spa Coordinator is responsible for providing 5-star service to our guests when they are visiting The Spa at Dollywood’s DreamMore Resort and attending to their needs. The ideal candidate is an experienced customer service professional, in person or with phone capabilities, with a strong interest in the spa industry and able to multi-task in the daily operation of front and back of house in The Spa. The candidate should have some computer skills for efficiencies with POS system, should be able to work with team effectively and in a manner fitting the Dollywood Company brand. The Spa Coordinator is the first and last person our guests encounter when planning and visiting the Spa and is considered to be the first and last impression for all guests visiting or receiving treatments.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Spa Coordinators are responsible for opening and/or closing duties
• Maintains effective and accurate bookings for spa service providers & guest
• Performs duties at desk with Excellent Customer Services Skills, from arrivals to departure
• Has sufficient knowledge of services & product to promote sales of services and retail
• Ensures POS system/ register is in balance, must have cash/ card monetary handling skills
• Assists service providers as needed with towels, room sanitation, housekeeping etc
• Must follow sanitation and safety protocols
• Performs daily sanitation and housekeeping duties of retail area, restrooms and other public spaces

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years of age or older
• Required educational requirements: High school diploma or equivalent
• Must speak English language proficiently
• Basic Arithmetic skills, cash handling or credit card transaction skills with accuracy
• Proficient computer skills are a must
• Excellent Customer Service skills
• Excellent Communication skills
• Must have general housekeeping skills

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Able to add, subtract, multiply and divide with accuracy

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods
• Able to meet the physical demands of the job

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.