At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Technical Operations Assistant Area Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Technical Operations Assistant Area Team Lead will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to provide the Entertainment Department with quality overall stage technical support and leadership for various shows in order to provide Park Guests with a high-quality entertainment experience matching the expected level of the Dollywood brand. This role has area/zonal responsibilities for technology solutions.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Be knowledgeable of multiple locations and the technical requirements related to each show experience, including but not limited to audio, lighting, video and specialty show technology
• Set up, troubleshoot, diagnose, and repair entertainment lighting control systems, static lighting fixtures, moving head fixtures, professional sound systems, video projection systems, DMX infrastructure and network infrastructure
• Provide and/or coordinate training on a variety of equipment, including but not limited to follow spots, lighting consoles, projectors, sound consoles, tools, and aerial lifts
• Serve as Authorized Safety Trainers by providing and/or coordinating training and enforcing awareness of safety procedures and policies
• Troubleshoot and diagnose common line voltage problems and coordinate repairs with Maintenance teams as needed
• Be knowledgeable of assigned show/experience related content and operational tracks
• Perform technical installation and operational duties associated with live production shows, special events, concerts, contract acts, and museum activations as assigned
• Maintain inventory control of Dollywood Parks and Resorts equipment and supplies at assigned venues and locations
• Provide effective leadership to diverse technical teams of varying sizes and skill sets across multiple venues and locations
• Perform and log routine maintenance and upkeep of technical related equipment, components and Entertainment facilities
• Assist with technical set up of shows and experiences including software and control systems programming and participate in all work calls for assigned venues and locations
• Capture and maintain large amounts of technical data including but not limited to track sheets, patch sheets, set build plans, console backup files and show content
• Provide support to operational technicians working in assigned venues and locations
• Suggest technical solutions for problems as they arise and recommend improvements for existing operations
• Drive company vehicles (cars, vans, non-commercial trucks) to transport personnel, equipment, supplies, and sets
• Ensure timelines are met through direct team leadership and hands on assistance
• Fill in for audio/lighting/general technicians and stage managers when needed as scheduled

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Minimum 18 years of age
• High School diploma or equivalent required
• Experience with industry specific software such as VectorWorks, QLab, QSys preferred
• Experience with Hog 4 lighting consoles preferred
• Experience with Yamaha DM7 and Behringer Wing audio consoles preferred
• Dante Level 2 Certified
• 4 years’ backstage experience with school, community or professional theaters is required
• Carpentry and electrical skills preferred
• Must be able to operate a computer and be knowledgeable of the Microsoft Suite
• Must be able to operate audio, lighting, and video control systems, consoles and equipment in a safe manner
• ETCP certification in theater rigging and electrical preferred, but not required
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record.
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to use hand and power tools safely, to include but not limited to volt meters, soldering irons, drills, impact driver, saws, screw guns, Genie, scissor lifts, and ladders.
• Able to analyze information and effectively communicate with others verbally and in written form
• Able to accommodate changes in schedules and assignments and relay changes to crews easily and effectively
• Able to operate, program, and troubleshoot technical equipment
• Must have reading, writing, and math skills necessary to label consoles/dimmers/cables, read meters and console monitor information, diagram signal flow charts/lighting plots/patch sheets for reference and archives, understand related schematics/diagrams/blueprints/manufacturer manuals
• Able to tolerate, handle, and have knowledge of commercial chemicals including cleaning solvents, adhesives, paints, lubricants, fog/snow/hazer fluids
• Must be able to sweep and mop floors to keep areas clean for safety purposes
• Must be able to learn new hardware, software, and processes in a timely manner
• Able to provide effective problem solving in stressful situations

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods.
• Must have manual dexterity necessary to complete all job duties
• Able to sit and/or stand for long/short periods
• Ability to have physical mobility great enough to allow walking, kneeling, crawling, bending, reaching (high and low), twisting, and moving about tight spaces
• Able to climb, and work comfortably at heights up to 50 feet with assistance
• Ability and mobility to work on a variety of surfaces including but not limited to carpet, wood, steel, concrete, grass, and dirt while being able to bend, stoop, kneel, climb, lay, lift, and carry
• Able to see near and far with good depth perception and correct color vision
• Able to tolerate show levels of sound in a theatrical environment including volume and frequency

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.