At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Laundry Driver Attendant who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Laundry Driver Attendant will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Laundry Driver/Attendant ensures that all Housekeeping and Food & Beverage Linens are processed and transported between the laundry facility and the Resorts in a timely manner meeting the expectations and standards while minimizing as much discarded product as possible. This position also attends to the cleaning process of hotel linens to ensure guests and hosts experience a clean hotel. This is to be done all in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Safely operates commercial washers, dryers and folding machines
• Monitors feeder information on washers, make sure all drums are full, and report any irregularities to immediate supervisor. Set the proper drying and cooling times for different types of linen
• Operates the folders and other laundry equipment in accordance with the product specifications
• Cleans up machines and surrounding areas as necessary per shift
• Complies with attendance rules and be available to work on a regular basis
• Ensures efficient drop-off and pick-up of linen at the hotels
• Loads and unloads linen to / from truck to resort and laundry facility
• Ensures support is provided to the laundry function when required
• Reports on maintenance and hazard issues
• Complies with hotel security, fire regulations and all health and safety legislation
• Adheres to safety and sanitization regulations as instructed by OSHA and The Dollywood Company
• Operates vehicles/work each position as needed in all weather conditions
• Inspects safety equipment prior to use
• Keeps areas/vehicle clean at all times
• Works flexible hours and in different areas when needed

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years of age
• High school diploma or equivalent
• Six to twelve months of previous commercial laundry experience preferred
• Must be able to drive all motor vehicles used in operations (Box-truck). Prior experience driving a large box truck is preferred
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be committed to continuous improvement
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Able to add, subtract, multiply and divide with accuracy
• Able to see distinguish slight variations in color
• Must be willing to work extra hours/shifts to ensure customer needs are consistently met
• Able to wear all PPE as required
• Must be able to operate the industrial laundry equipment required
• Must be able to drive to various areas of the hotel to pick up/deliver linen items in allotted time provided
• Must have manual dexterity necessary to complete all job duties

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods
• Able to meet the physical demands of the job
• Able to sit and/or stand for long/short periods
• Must be able to bend, stoop, squat and stretch on a regular basis
• Must be able to stand in workstation for up to 7 hours per shift

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.