At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Rides Maintenance Technician I who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Rides Maintenance Technician I will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Rides Maintenance Technician I is responsible for preventative and corrective maintenance for all designated rides at all Dollywood company properties. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Responsible for preventive and corrective maintenance for individual or groups of attractions rides and other equipment typically utilized in theme park attractions including but not limited to troubleshooting and repair of mechanical, systems animation and special effects
• Inspections include testing, verification and/or calibration of applicable mechanical systems
• Respond to downtime, repair and ride recovery issues
• Diagnose mechanical system failures and provide immediate correction actions. Research defective mechanically controlled items/parts and instructional information to complete the repair process when needed
• Troubleshoot by referring to technical manuals and technical library while utilizing a systematic approach
• Assist in assembly and disassembly for annual inspections and ensure verification of quality control/NDT requirements have been met
• Input in logbooks: completion of inspections, corrective action and/or repairs made, and lists applicable parts used
• Support Ride Maintenance Technician II or III on modifications to ride vehicles or show equipment
• Learn and actively participate in Environmental, Health & Safety responsibilities by following established Dollywood policy, procedures, training and team member involvement activities
• Consistently practice safe work habits including but not limited to the use of personal protective equipment, safe lifting practices and reporting of unsafe situations
• Keep all records up to date and current in an accessible, organized fashion. (i.e. logbooks, inspection forms, etc.)
• Ensure that the ride is clean and visually in compliance with manufacturer’s specifications, guest, and Dollywood expectations
• Obtain knowledge and understanding of ride parts inventory for assigned area
• Notify the Foreman or Supervisor of any materials necessary to ensure safe, continuous operation
• Clean maintenance shops, stations, equipment, and tools
• Eligible for secondary job assignments (Drone Pilot, Welder)
• Complete signoff on assigned area rides

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years of age
• High School Diploma or equivalent is required
• Must successfully complete and pass a pre-employment background check and drug screen
• Must pass a pre-hire Lvl I mechanical aptitude test
• 6-month minimum experience working with hand and power tools or combination of 6-months of working with tools and technical maintenance background required
• Working knowledge and experience with dial indicators, inside and outside micrometers, dial calipers and tape measures are preferred for hire. Within 6 months of hire, you must be able to use and read these tools
• Must complete required Mechanical 360 training classes within 6 months of hire
• Experience and knowledge of operating a 5K or 10K forklift preferred. Must be trained, signed off and able to operate this equipment within 6 months of hire
• Must be trained on overhead crane operator within 6 months of hire
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record checks

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Personal grooming must allow for safe use of personal respirator
• Able to add, subtract, multiply and divide with accuracy
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50-100 lbs utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 16 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods
• Tasks involve the regular and at times sustained performance of moderately physically demanding work. This typically involves some combination of balancing, stooping, kneeling, and crouching
• Must possess the mental and physical capacities necessary to perform the primary job duties, including climbing and working at heights up to and more than 150ft., crawling and working in confined spaces and working in and around water
• While performing the duties of this job, the individual may be regularly expected to work near moving mechanical parts or energized power sources
• Ability to use hand tools and power tools such as electric drill, drill press, side grinder, porta-band, reciprocating saw, electric hoist, chain saw, band saw, jig saw, torque wrench, and impact wrench
• Able to perform duties consistently with creating a safe and secure environment for hosts and guests
• Must possess strong safety sensitivity and ability to work with many different types of mechanical devices
• Must understand hardware and how to properly identify, measure, torque functions and torque stripe

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.