At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking Security Officer (Level I) who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Security Officer (Level I) will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to protect people and property, by screening our Guests and Hosts for weapons or contraband at various Park entrances checkpoint locations. Maintain a peaceful, fun-filled and safe atmosphere, and enforce Security procedures at Dollywood entrances while Creating Memories Worth Repeating for our guests.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Be generally friendly and caring
• Greet all Guests in a friendly and professional manner
• Control park access at Host, Guests and Service entrances
• Search bags by visual and/or mechanical device
• Must be able to work adjacent to and properly operate electronic Metal Detection Unit and hand-held wands
• Must be able to scan Guests and deal professionally with any Guest that may need additional screening or has prohibited items in their possession
• Must be able to provide professional Guest Services such as giving directions, answering questions, interacting with friendly conversation and representing the Company in a positive, family friendly manner
• Be observant of any potentially suspicious activity and report same to an armed Security officer, Supervisor or Law Enforcement officer
• Must be able to work at multiple positions and assignments as the Company needs changes with rapid increases or decreases in the attendance flow
• Must be able to work in an outside environment, standing for an extended time, in all types of weather conditions
• Take possession of lost property and bring to Lost & Found

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least eighteen (18) years of age
• Must have a high school diploma or equivalent
• Ability to cope with situations firmly, courteously, tactfully, and with respect for the rights of others
• Preference will be given to candidates with prior Law Enforcement or Security related experience
• Must be able to meet the qualifications to be certified as an unarmed Security Officer by the State of Tennessee, licensed by the Department of Commerce & Insurance Private Protection Services as prescribed by the Tennessee Code Annotated 62-35 Act of 1922 (See attachments TCA 62-35-116, TCA 62-35-117)
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
• First Aid and C.P.R. certification required or ability to obtain a certification in a timely manner
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history, drug screen and motor vehicle record check
• Must not have been convicted of or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor and other alcoholic beverages or controlled substances.
• Must not have been released or discharged under any other than honorable discharge from any of the armed forces of the United States
• Must have fingerprints on file with the Tennessee Bureau of Investigation
• Must pass a physical examination by a licensed physician if requested by the Company
• Must have good moral character as determined by a thorough investigation conducted by the employing agency

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.