At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Dolly Parton Experience Lighting & Projection Technician who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Dolly Parton Experience Lighting & Projection Technician will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to provide the Entertainment Department with quality lighting technicians for live shows in order to provide Park Guests with a high-quality entertainment experience matching the expected level of Dolly’s and the Dollywood brand. This role is designed to perform lighting technical duties, adjust programming if asked, and to provide needed operational support to multiple facilities.

Additionally, the ideal candidate will be able to display Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Be primary technician for all daily operational responsibilities related to show lighting
• Have the ability to make programming changes to existing show programs and lighting software
• The ability to make operational decisions in response to changing situations
• Be able to react to daily equipment needs and upkeep
• Operate different types of lighting consoles and spotlights with and without called cues
• Responsible for routine site maintenance and upkeep of lighting systems and related components. Also responsible for maintenance and upkeep that requires a high level of investigation and problem solving
• Be able to complete repairs on cabling systems and modern moving-light fixtures
• Be responsible for multiple show tracks
• Be able to provide technical back up support to multiple park venues as needed
• Be able and willing to share knowledge and best use cases with other technical team members
• Must work well with Stage Manager, cast and crew
• Responsible for staging and resetting various stages for next show
• Change stage sets for different shows
• Wear Dollywood Entertainment provided costume or uniform
• Keep work area orderly, neat, safe, and well-maintained
• Assist in other areas of Entertainment Division as directed
• Drive company vehicles (cars, vans, non-commercial trucks) to transport personnel and/or supplies
• Participate in work calls and complete tasks in a timely manner

Management reserves the right to change and/or add to these duties at any time.

Education and Experience Required

• Minimum 18 years of age
• High School diploma or equivalent required
• Must have experience with lighting instruments and a good working knowledge of electricity
• Knowledge of function and troubleshooting of various equipment and software, including but not limited to Hog consoles, DMX control, and Qlab
• Experience in programming lighting software and show control systems, preferred
• Must be able to operate lighting system in a safe manner
• Must be able to operate a computer and be knowledgeable of general use programs such as Outlook, Word and Excel
• Must have strong knowledge of instillation, operation and repair of modern moving-light fixtures
• ETCP certification in theater rigging and electrical preferred but not required
• Must successfully complete a pre-employment offer background check and drug screening
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement and learning
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Open to new ideas and willing to learn new technical techniques
• Must accommodate changes in schedules and assignments; accepts change easily
• Must maintain a professional appearance in specified wardrobe
• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Able to comprehend instructions and retain information
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to be productive in a fast-paced environment
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively with Hosts and Guests using approved communication methods
• Must have reading, writing, and math skills necessary to: label consoles/cables, and console monitor information, diagram patch sheets for reference and archives, understand related manufacturer manuals
• Must be able to hear well in noisy environments
• Able to see near and far and have good color and depth perception
• Must be able to operate electrical lighting equipment properly
• Able to communicate over headset and radio
• Able to perform all job duties in a safe manner while following all Dollywood Safety procedures and policies

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
  • Able to climb and work comfortably in high positions up to 80 ft off the ground
  • Ability to have physical mobility great enough to allow walking, kneeling, crawling, bending, reaching (high and low), twisting, and moving about tight spaces
  • Ability and mobility to work on a variety of surfaces including but not limited to: carpet, wood, steel, concrete, grass, and dirt while being able to bend, stoop, kneel, climb, lay, lift, and carry
  • Must have manual dexterity necessary to complete all job duties
  • Must be able to sweep and mop floors to keep areas clean for safety purposes
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.