At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Craftsman who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Craftsman will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role of a Craftsman is to produce key retail product from raw materials in the applicable craft (i.e., leather, woodcarving, blacksmith, blown glass, candle making, candy making) as assigned by the Master Craftsman or production schedule while providing engaging demonstrations of the craft. These duties must be done in a manner consistent with the values and mission of The Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Produce high quality key retail products from raw materials in the applicable craft as assigned by Master Craftsman or production schedule
• Provide guest excellence through entertaining, interactive and engaging structured demonstrations of the craft
• Provide on-going demonstrations as approved by the Master Craftsman that relate to the craft and contributes to improved sales
• Maximize profit from expense control relating to improved production techniques and meeting production schedules. Ensure 100% accuracy of current recipes and adhering to them. Ensure 100% accurate raw materials inventory monthly
• Identify the quality of the raw materials with assistance of Master Craftsman or Leadership
• Assist in the training of Apprentice Craftsmen as assigned by the Master Craftsman or Supervisor
• Maintain a positive, friendly, and courteous atmosphere for guests and hosts in assigned area
• Ensure compliance and enforcement of safety regulations and practices relating to the craft. Adhere to the current Merchandise safety standards
• Assist in the daily operation of assigned area as to retail sales and daily duties of stocking, cleaning, and other preparation for opening each day
• Follow established guidelines in assigned area through proper costuming, guest recognition, attendance, employee relations, product knowledge, energy conservation, and environmental concerns
• Assist Master Craftsman in development of new products that result in improved sales
• Work a flexible schedule, varying early and late shifts and days off
• Follow proper procedures of filling out costing forms and production reports as assigned by Master Craftsman
• Support and exhibit behaviors that are in alignment with our Company Vision, Mission and Core Values
• Protect the privacy and security of guests and coworkers, including PCI compliance

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years old
• High school diploma or equivalent. Trade school or comparable experience in the applicable craft, or training within the guidelines of an apprenticeship in the craft preferred
• Knowledge of raw materials, production techniques, costing, vendor relations, safety precaution, and use of chemicals relating to the craft being applied for
• Previous experience with teaching others and group presentations preferred
• Experience in the operation of machinery or tools relating to producing and demonstrating the craft
• Must successfully complete a pre-employment background check including motor vehicle and drug screen
• Driver's license and acceptable driving record required if appointed authorized driver

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistently while creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Must be self-motivated and disciplined
• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
• Must be committed to continuous improvement
• Must reflect Dollywood’s core values through the lens of dignity and respect
• Must be able to demonstrate the craft in an entertaining and informative manner to guests
• Must be able to follow production schedules, labor schedules, and costing recipes which affect the operation of the craft and retail concerns
• Must be able to troubleshoot and make suggestions or take action to improve quality, productivity, and guest entertainment
• Must be able to manage budgeted expenses and labor
• Must be able to train successors in the craft.
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Must have manual dexterity necessary to complete all job duties
• Able to sit and/or stand for long/short periods
• Able to comprehend instructions and retain information
• Able to lift up to 50 lbs with assistance
• Able to tolerate temperatures of 0 to 140 degrees
• Able to work outdoors
• Able to learn to operate machinery necessary for production and demonstration of the craft
• Able to operate a calculator in order to complete costing forms for all production items in the craft
• Able to deliver entertaining and informative demonstrations to the guests by audible speaking eye contact, smiling, memorized knowledge, and answering questions from guests while demonstrating the craft
• Able to lift, to carry and move about raw materials and finished products relating to the craft
• Color and depth perception great enough to allow design and produce new products of the craft
• Able to withstand temperatures relating to the craft. In many cases extreme heat (i.e., blacksmithing, glass blowing, sand casting, etc.)

Physical and Cognitive Requirements

• Lifting and Carrying:Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
• Mobility:Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements:This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions:This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements:This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.