At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Slide Attendant who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Slide Attendant will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to provide safe and effective attraction dispatch around aquatic venues. The Slide Attendant is responsible for the safe operation of assigned attractions. All to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Dispatch riders at tops of attractions and maintain proper throughput and line speed
• Work at elevated locations including tops of attraction towers and play structures
• Complete required ride throughs to ensure accurate and safe guest experience
• Provide proactive guest supervision in and around water attractions
• Verbally communicate and enforce safety policies, procedures, and attraction rules and report violations to appropriate leadership
• Visually observe guest actions and ride operations to ensure a safe guest experience
• Maintain count of number of riders as required to ensure a consistent rider experience
• Provide Park information and initiate friendly and professional interactions with guests to Create Memories Worth Repeating™
• Participate in all required training courses including in-service training
• Maintain Park cleanliness and appearance
• May assist with pre and post operational responsibilities including attention to detail cleaning that may require training and use of chemicals or powered equipment including leaf blower, pressure washer, and air compressor
• Follow all Host Safety Standards and General Safety Training guidelines and use associated injury prevention measures
• Suspend operations when Safety Standards or Procedures have been violated, or a safety hazard to Guests or Hosts occurs

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 16 years of age
• Employees may be required to be 18 years of age to operate some equipment
• Must successfully complete a pre-employment drug screening and background check
• Ability to obtain Ellis & Associates Healthcare Provider BLS & Standard First Aid certification

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be committed to continuous improvement
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Able to add, subtract, multiply and divide with accuracy
• Able to tolerate various temperatures when working outdoors
• Able to meet the physical demands of the job
• Able to have a minimum of 20/25 or 20/25 corrected vision with no permanent abnormalities of either eye
• Able to wear corrective lenses as needed to assure a minimum of 20/25 vision while wearing sunglasses
• Able to sit, walk, run, and stand on concrete, uneven surfaces, and in the water for 10+ hours
• Able to climb steps with good balance
• Able to tolerate noise and heights
• Able to maintain stamina in all weather conditions: direct sun, rain, wind, high humidity, etc.
• Able to bend, twist, and/or stoop for continuous periods
• Able to guide and maneuver rafts loaded with riders along a water-based attraction which requires prolonged physical effort throughout shift while standing in shallow water
• Able to project voice and clearly speak with authority to direct guests who are acting in an unsafe manner

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.