At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Rentals Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Rentals Team Member will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Rental Sales Team Member is responsible for all aspects of rentals including strollers, ECV’s, wheelchairs, lockers, etc. This includes safety, friendliness, cleanliness and line speed within assigned areas to support the Merchandise division.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Greet guests and initiate friendly interaction
• Provide Guest excellence which exceeds expectations, answer questions, and provide park information
• Effectively perform the duties of rental sales of ECVs, Wheelchairs, Strollers, Lockers to include all sales functions, rental agreements, refunds, and exchanges
• Retrieve daily online sales report and reserve rental equipment
• Verbally instruct Guests on ECV operational instructions
• Assist in the daily operation of morning set-up to include pulling the rental equipment for display, clipboards with rental agreements, and having on hand disability guides
• Effectively perform cash handling procedures for the daily locker rentals and key deposits
• Assist in the evening maintenance of the rental equipment to include cleaning and stacking strollers
• Maintain a sense of urgency towards the area of operation to reduce the guest wait time
• Maintain a dependable work attendance and flexibility with assigned work schedules
• Attend all required training and meetings
• Complete required paperwork in a timely manner
• Always maintain confidentiality
• Follow all safety standards to include reporting any violation of standards

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 16 years of age
• Must know the safety critical standards
• Ability to use basic math skills to add, subtract, multiply, and divide
• Must be able to operate a cash register, phone equipment, credit card machine, receipt printer, and calculator
• Must be able to pass a basic math test
• Must successfully complete a post-employment offer background check and drug screen
• Excellent verbal communicator – accurate, consistent, and detailed

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistently with creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively with Guests and Hosts using approved communication methods
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Able to lift 25 lbs without assistance.
• Able to speak clearly to operate a two-way radio
• Must be willing to perform other work functions as assigned
• Able to work outdoors

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.