At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Senior Technician Plumber who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity, and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Senior Technician Plumber will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Assist the supervisor and managers with Leading, guiding and/or training of other craftsmen within the trade represented ensuring applicable procedures and techniques are being followed
• Develop plans in preparation for work orders to obtain proper materials and resources needed to complete production of work orders and fulfill requests
• Prepare written reports and or material requests related to complete work orders, task lists and other duties
• Responsible for overseeing material inventory - maintain the inventory and organization of the materials and company property within the area of responsibility
• Assist in the development and carryout of daily tasks, assignments, along with communicating with internal hosts and management on work order status and any crew related situations
• Monitors quality, completion and accountability for the Facilities Maintenance team being represented
• Ensure all work conforms to all applicable rules, regulations and codes
• Assist with the tracking of the park’s infrastructure and with winter work projects

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Age Requirement: Must be 18 years of age or older
• High school diploma or equivalent
• Minimum of Four (4) years’ craft level experience with demonstrated servant leadership skills including motivating, coaching, counseling, and providing positive feedback while tasking the crew on daily tasks
• Basic computer skills including working knowledge of Microsoft applications
• Successful completion of post-employment offer background check and drug screen
• Valid driver’s license and state required auto insurance
• Knowledge of all applicable codes, standards, regulations and or park building requirements
• Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated on an individual basis
• If currently employed by the Dollywood Company, must also be in good standing with current team
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistently while creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Able to operate/drive a company vehicle with valid driver’s license and insurance
• Able to work comfortably at heights up to 60 feet
• Able to lift up to 25 lbs

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.