At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Dolly Parton Experience Technical Operations Assistant Area Team Lead will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to provide the Entertainment Department with quality overall stage technical duties for various shows in order to provide Park Guests with a high-quality entertainment experience matching the expected level of the Dollywood brand. This role has area/zonal responsibilities for technology solutions.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Major Duties and Responsibilities

• Be knowledgeable of multiple locations and the technical requirements related to each show experience, including but not limited to: audio, lighting, and specialty show technology
• Be knowledgeable of assigned show content and individual production’s tracks
• Perform technical (installation and operation) duties associated with theatrical and special effects for live production shows, special events, concerts, and contract acts
• Maintain Inventory control of Dollywood equipment and supplies at assigned venues
• Flexible in managing various entertainment outlets and team members
• Initiate and/or provide training for a variety of equipment: spotlights, light boards, projectors, sound boards, etc
• Perform routine maintenance and upkeep of technical related components and show facility
• Assist technical set up of shows and experiences including software and systems programming and participate in all work calls and track large amounts of technical data
• Provide assistance and support as directed for new and existing shows
• Willing to learn new hardware, software and processes
• Able to provide consistent work when dealing with time-sensitive situations to ensure a positive Guest experience at all shows
• Suggest technical solutions within existing business framework and present technical solutions that may exist outside of existing business framework
• Lead a team of various technicians
• Support onboarding and training of various technicians
• Drive company vehicles (cars, vans, non-commercial trucks to transport personnel and/or supplies/sets
• Lead work calls to complete tasks in a timely manner
• Fill in for audio/lighting/general technicians as needed

Management reserves the right to change and/or add to these duties at any time.

Education and Experience Required

• Minimum 18 years of age
• High School diploma or equivalent required
• Qlab knowledge; Experience preferred
• Dante Level 2 Certified
• 4 years backstage experience with school, community or professional theaters is preferred
• Carpentry and electrical skills preferred
• Must be able to operate a computer and be knowledgeable of general use programs such as Outlook, Word, and Excel
• Must be able to operate audio systems in a safe manner
• Must possess a valid driver’s license and have valid auto insurance
• ETCP certification in theater rigging and electrical preferred, but not required
• Must successfully complete a pre-employment background check and drug screening

Knowledge, Skills and Abilities Required

• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement and learning
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must reflect Dollywood’s core values through the lens of dignity and respect
• Enjoy working with stage managers, technicians, performers, and equipment that creatively enhances performances and shows
• Open to new ideas and willing to learn new technical techniques
• Must be able to initiate work and effectively produce with minimum supervision
• Must be able to think clearly and react quickly and calmly to changes and/or emergency situations
• Demonstrates a positive and enthusiastic attitude toward job, co-workers, and guests
• Must be polite, courteous, honest, and dependable
• Able to adapt to changes in schedules and assignments, working through changes in an efficient manner
• Must maintain a professional appearance in specified wardrobe
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must demonstrate servant leader attributes
• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
• Able to communicate effectively with Guests and fellow Hosts using approved communication methods
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Must have manual dexterity necessary to complete all job duties
• Able to sit and/or stand for long/short periods
• Able to comprehend instructions and retain information
• Able to be productive in a fast-paced environment
• Able to be flexible to handle frequent changes in priorities
• Able to operate/drive a company vehicle with valid driver’s license
• Able to lift, carry, push, and pull up to 50 lbs, with assistance
• Able to tolerate temperatures of 0 to 140 degrees while working at indoor and outdoor locations
• Ability to have physical mobility great enough to allow walking, kneeling, crawling, bending, reaching (high and low), twisting, and moving about tight spaces
• Able to climb, and work comfortably at heights up to 50 ft with assistance
• Ability and mobility to work on a variety of surfaces including but not limited to: carpet, wood, steel, concrete, grass, and dirt while being able to bend, stoop, kneel, climb, lay, lift, and carry
• Able to see near and far with good depth perception and correct color vision
• Able to tolerate show levels of sound in a theatrical environment including volume and frequency
• Able to analyze information and effectively communicate with others verbally and in written form
• Able to accommodate changes in schedules and assignments and relay changes to crews easily and effectively
• Must have reading, writing, and math skills necessary to: label consoles/dimmers/cables, read meters and console monitor information, diagram signal flow charts/lighting plots/patch sheets for reference and archives, understand related schematics/diagrams/blueprints/manufacturer manuals
• Able to tolerate, handle, and have knowledge of commercial chemicals including cleaning solvents, adhesives, paints, lubricants, fog/snow/hazer fluids
• Able to perform all job duties in a safe manner while following all Dollywood Safety procedures and policies
• Must be able to sweep and mop floors to keep areas clean for safety purposes

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 30 lbs utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 16 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.