Under the direction of the supervising Food and Beverage Outlet Manager to whom the intern reports, the intern will be immersed in the Hospitality and Poolside Food and Beverage operations of a world class resort with exposure to all different aspects of a fast-paced food and beverage environment. The intern will support the Poolside Food and Beverage operation through performing the role of bartender, food runner, and server along with management and administrative duties within Dollywood’s DreamMore Resort and the Poolside Food and Beverage operation. In turn, the intern will satisfactorily complete individual program requirements to satisfy college/university credit and/or course study requirements if needed. The Dollywood Company will provide the intern:

• The opportunity to complete course credit for the term of the internship
• Practical experience within a fast-paced and every changing work environment
• Opportunity to apply theory with practice

Summary of Major Duties and Responsibilities

• Attend leadership development classes
• Attend weekly intern meetings to discuss jobs of the week and learn about the different functions of a resort
• Establish and maintain relationships with the current Food and Beverage Team in addition to different resort and restaurant teams
• Train and work in below sections of internship:
  • Server - Take and deliver accurate food and drink orders
  • Host - To greet and seat guests in the Dining Room in a prompt and courteous manner
  • Server Assistant - Clear dishes and reset tables. Deliver food from kitchen to diners
• Work with the supervising Food and Beverage Outlet Manager on understanding labor goals, service expectations, and reviewing financial results
• Participate in shadowing opportunity with upper-level management
• Maintain a high level of professionalism and confidentiality at all times

Management reserves the right to change and/or add to these duties at any time

Educational and Experience Requirements

• Required 3.00 GPA
• Must be a student entering their third year (at least) at a four-year educational institution or entering their second year at a two-year educational system
• Must currently be enrolled in a related college degree program that will allow the above experience to count as an internship for credit, or is relevant to the internship
• Must have proficient to advanced level of experience with common office software and applications, including Microsoft applications and internet browsers
• High school diploma or equivalent
• Must be at least 21 years of age

Essential Functions Necessary To Perform Job Duties

• Able to project Dollywood’s image by being genuinely friendly and caring, and by taking pride in their work
• Must be self-motivated and disciplined
• Must be willing to constantly improve
• Able to display and live out Lead with Love Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed
• Able to effectively communicate with Hosts and Guests using approved communication methods
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to utilize effective communication, problem-solving, conflict management, and interpersonal skills
• Must be able to utilize flex leadership and empowerment skills
• Able to work collaboratively with other leaders, departments, and properties for best practices and decisions
• Must have manual dexterity necessary to complete all job duties
• Able to sit and/or stand for long/short periods
• Must have a professional appearance with good personal hygiene
• Able to comprehend instructions and retain information
• Able to maintain dependable work attendance and flexibility with assigned work schedules, including any required overtime, evenings, weekends, and holidays
• Able to tolerate a fast-paced environment
• Able to be flexible to handle frequent changes in priorities
• Able to prioritize tasks and complete assignments on time
• Must maintain strict confidentiality and judgment regarding privileged information
• Able to operate/drive a company vehicle with a valid driver’s license and state requires auto insurance
• Able to work outdoors
• Able to add, subtract, multiply, and divide
• Able to lift up to 50 lbs

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.