At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Ride Accessibility Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Ride Accessibility Team Member will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Ride Accessibility Team Member will provide a positive experience for guests with accessibility needs and assist guests in planning their day who would like to participate in our rides and attractions.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Assist our guests with accessibility needs at the Ride Accessibility Center by showing empathy and respect
• Effectively communicate with fellow Guests and Hosts using approved communication methods to enforce Safety rules. Ensure our guests understand and comply with the Ride Safety procedures as they pertain to the rides and attractions
• Properly fill out the boarding pass and review the process at the rides with guests
• Properly train to follow all centralized measuring guidelines
• Able to measure a child in a wheelchair that is unable to stand
• Able to assist guests with double leg amputation at the Center with a fitted harness to determine if they can ride Wild Eagle
• Able to operate office equipment to include, phone, two-way radio and computer
• Prepare documentation and written reports using Microsoft Office for daily records
• Keep the work area clean, stocked, and ready for use always
• Become familiar with all areas of the park including ride and attraction accessibility entrances
• React calmly and quickly in stressful/emergency situations
• Be well groomed and always maintain personal hygiene while on company property
• Initiate friendly interaction with guests
• Work varying hours and in different areas when needed, including attractions
• Always maintain confidentiality
• Follow all safety standards to include reporting any violation of standards

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Minimum 18 years of age
• High School diploma or equivalent required
• Basic computer skills required, to include proficiency with Microsoft Word, Office
• Experience positively resolving guest/customer complaints for at least one year preferred
• Experience positively interacting with multiple operational teams preferred
• Demonstrate working knowledge of ride operations preferred but not required
• Demonstrate working knowledge of theater usher operations preferred but not required
• Demonstrate knowledge of Dollywood property layout preferred
• Knowledge of ADA standards is preferred
• Successfully complete a pre-employment drug screening and background check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced environment.
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistently with creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Able to sit and/or stand for long/short periods
• Able to wear all PPE as required
• Able to tolerate all chemicals/detergents utilized in the area
• Able to be subjected to periodic random drug screening as outlined by company policy
• Able to always remain attentive and alert
• Able to memorize written safety standards and/or scripts
• Able to speak clearly to include the use of PA systems and two-way radios
• Able to work outdoors in a variety of different weather conditions with exposure to bees, insects and wildlife
• Must be able to understand ride experiences from a guest perspective in order to convey information to guests
• Must be able to walk in all areas of the property in a timely manner to respond to on property guest complaints

Physical and Cognitive Requirements

• • Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
  • Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
  • Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
  • Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
  • Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.