The IMAX Visitor Services Lead (2nd Shift) position supports the mission of the Tennessee Aquarium to connect people with nature and empower them to make informed decisions about water and wildlife. The IMAX Visitor Services Lead is responsible for assisting the IMAX Theater Managers in coordinating all floor activities, implementing policies for all departmental staff, and ensuring proper nightly closing procedures of the IMAX Theater.

Key Responsibilities
1. Assists in supporting, supervising, developing, organizing, and coordinating the activities of staff regarding ticket scanning, theater loading, theater, and lobby cleaning.
2. Updates staff on special events, promotions, movie schedules, procedures, and general information.
3. Responsible for the closing of the IMAX building each shift, including a walk-through to ensure the building is clean and secure.
4. Ensures the smooth and even flow of visitors through the IMAX by assisting in the loading/unloading of the theater.
5. Handles issues/escalations, that may arise with guests in which staff are not able to deal with on their own.
6. Helps to direct staff and visitors in an emergency to prevent injuries or accidents.
7. Assists with the regular operation of the projection system as well as maintaining inventory and cleaning of 3D Glasses
8. Must be able to communicate effectively with guests, staff, and management including two-way radio traffic.
9. Ensures that all equipment is stored and secured properly at the end of the shift.
10. Executes and maintains Core Values and Service Standards.
11. Helps to monitor all areas of the buildings to ensure problems are reported and fixed immediately so that wear and tear are kept to a minimum.

Key Requirements
• 2 + years in customer service
• Prior supervisory experience is an asset
• Exceptional supervisory/customer service skills
• Ability to perform under pressure
• Positive attitude with guests and co-workers at all times
• The ability to work with large crowds

Full-time, hourly ($16.00/hour); No set schedule, 2nd shift only. Some holiday, weekend, and evening work is required as needed.

To apply, submit an online application and resume through the Aquarium’s career site at https://tnaqua.org/get-involved/

All submissions must be received by May 8, 2026.