Job Summary

Provides employee assistance services to client companies and their employees/dependents by following accepted employee assistance program standards to satisfy client needs and meet program standards. Under the direct supervision of the Director of the Employee Assistance Program. Responsible for 1 shift, 8 hours/day, 5 days/week emergency rotation as assigned. Incumbents are subject to overtime and callback as required by BMHCS. Assists with Critical Incident Stress debriefings, health fairs, and orientations as needed.

Job Responsibilities

• Provides guidance and support to employees and dependents by assessing their personal needs to facilitate problem resolution.

• Provides support to client company managers and supervisors by assessing their needs to satisfactorily meet their requests and service expectations.

• Provides on-site events for client companies by responding to their requests to deliver expected programs and presentations and creating opportunities to increase utilization.

• Maintains a case management system on all clients contacted by following established program policies and procedures to ensure a continuity of care service.

• Participates in the development of program policies and procedures by contributing ideas and actions to promote improved EAP product and services.

• Provides coordination of Critical Stress Incident Management to meet customer needs.

• Provides on-site events for client companies by responding to their requests to deliver expected programs and presentations and creating opportunities to increase utilization.

• Completes assigned goals and responsibilities in support of department and organizational priorities

Experience Description

Minimum Required - Master’s degree in mental health, counseling, social work, or addiction related field.

Preferred/Desired - Mental health education.

Education Description

Minimum Required - Master's degree in mental health, counseling, social work or addiction related field.

Preferred/Desired

Training Description

Minimum Required

Preferred/Desired

Special Skills Description

Minimum Required

Preferred/Desired - Substance Abuse Professional designation. Critical Incident Stress Debriefing certificate.

Licensure Description

Minimum Required - Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW). Licensure in TN, MS, and/or AR required.

Preferred/Desired - Multistate licensure (TN, AR, and MS) preferred.