Title: Patron Services Associate (Part-time)
Department: Box Office
Reports to: Box Office Manager
Non-Exempt Pay Rate: $15.00

At the Orpheum Theatre Group, you will find amazing talent on our stages and throughout our dedicated staff. We are committed to serving the Mid-South through our nonprofit mission, which includes our numerous education and community engagement programs and our commitment to equity and diversity. Our Orpheum Theatre Group team is dynamic, creative, innovative, and community minded, and we are ready to welcome you!

Patron Service Associate provides the highest level of customer service to ticket buying patrons for the Orpheum Theatre and Halloran Center. The Patron Service Associates are the first impression customers receive of the Orpheum Theatre Group. We sell experiences, not just tickets.

How You Will Contribute
• Provide Single and Season ticket sales in box office phone room, ticket windows, Halloran Centre, and concierge desk upon occasion for Orpheum productions and theatre rentals including during nights, weekends, and holidays.
• Provide detailed and accurate event information for all shows on sale.
• Assist with Season ticket holder renewals, exchanges, and special needs.
• Learn and manage a great deal of information about concerts, events, and promotions to best answer patrons’ questions pleasantly, confidently, and efficiently.
• Monitor and respond promptly to patron emails requesting information or assistance.
• Other duties assigned by box office management.

Department and Organization Participation
• Contribute to department and organizational goals as well as individual goals.
• Assist as needed on all department duties as assigned.
• Support the organization’s fundraising initiatives and assist as needed at fundraising events.
• Contribute to the organization’s mission, vision, values, and commitment to equity.

How You Stand Out

Preferred Experience and Education
• High School Diploma
• Minimum 1 year customer service experience
• Cash handling experience
• Proficient in Microsoft Word & Excel
• Software proficiency with Ticketmaster and Archtics preferred but not required.
• Knowledge of the ticketing industry preferred.

Preferred Skills
• Professional, personable and patron-service oriented individuals
• Capable of providing great attention to detail during high-volume phone and in-person sales
• Enthusiastic team members are interested in working closely with others.
• Possesses strong attention to detail with excellent organizational skills.
• Willing to maintain a flexible schedule which includes weekdays, evenings, and weekends.
• Adept at clear and personable communication with patrons in both oral and written form
• Proficient at utilizing multiple computer programs simultaneously.

How We Stand Out

Benefits and Perks
• Parking provided
• Overtime pay
• Holiday pay
• Flexible scheduling when possible
• Paid training
• A diverse team of colleagues
• Volunteer and committee opportunities
• Tickets to select Orpheum and Halloran Centre events as available
• Campus located in the heart of downtown Memphis with a historic theatre and modern performing arts and education center

Our Mission
The mission of the Orpheum Theatre Group is to enhance the communities we serve by utilizing the performing arts to entertain, educate and enlighten while preserving the historic Orpheum Theatre and the Halloran Centre for Performing Arts & Education.

Our Vision
The Orpheum Theatre Group will strive to be a world-class performing arts organization, serving as a cultural beacon and catalyst for positive change.

Our Values
• Innovative: The Orpheum Theatre Group takes risks and invests in new ideas.
• Inclusive: The Orpheum Theatre Group is welcoming and accepting to all.
• Inspirational: The Orpheum Theatre Group motivates positive change through the performing arts.
• Integrity: The Orpheum Theatre Group acts ethically and considers all viewpoints.
• lmpactful: The Orpheum Theatre Group provides meaningful opportunity.
• Transformative: The Orpheum Theatre Group changes lives, Memphis and the world.

Our Commitment
The Orpheum Theatre Group is dedicated to creating a welcoming and fair space for all. We acknowledge the inequities that exist in our community and are committed to removing barriers that limit access to the arts. Through our ongoing dedication to this goal, we strive to ensure that everyone feels at home on our stages and in our audience.

The Orpheum Theatre Group is an Equal Opportunity/Affirmative Action Employer, we will consider applicants for all positions without regard to race, color, religion, national origin or ancestry, sex, age, disability, veteran status, or any other legally protected status under local, state, or federal law.

Please apply by forwarding your resume to hr@orpheum-memphis.com.

Thank you!