Position Summary
West Psychological Services, PLLC is seeking a reliable and professional Part-Time Behavioral Health
Administrative Assistant (Front Desk Receptionist) to support daily clinic operations. This role serves as
the first point of contact for patients, families, and referral sources and helps maintain an organized,
welcoming, and efficient clinical environment. The position is responsible for returning patient calls,
scheduling appointments, managing voicemail, and maintaining organized patient records and files
while adhering to strict HIPAA confidentiality standards.

Patient Communication
• Answer incoming phone calls in a courteous and professional manner
• Return patient calls regarding appointment scheduling, cancellations, and general inquiries
• Manage voicemail messages and ensure timely responses
• Provide general information about clinic services and scheduling availability
• Communicate professionally with parents, patients, physicians, and referral sources

Appointment Scheduling
• Schedule, confirm, and reschedule patient appointments
• Maintain accurate provider calendars and appointment availability
• Assist with intake scheduling for psychological and neuropsychological evaluations
• Ensure required intake forms and paperwork are completed prior to appointments

Medical Records & Filing
• File and maintain patient charts in accordance with HIPAA regulations
• Scan and upload documents into the electronic health record (EHR) system
• Maintain organized physical and digital filing systems
• Assist with preparation of charts for upcoming appointments

Administrative Support
• Assist clinicians with administrative tasks related to scheduling and patient coordination
• Maintain a clean and organized front desk and administrative workspace
• Communicate scheduling updates or issues to clinical staff as needed
• Support general office operations and workflow