About the Role

Gap Inc. is seeking a driven and forward-thinking leader to join the Total Rewards team as Program/Project Manager, Operations. In this role, you’ll lead high-impact projects that enhance our compensation, benefits, recognition, and wellness programs — advancing our mission to be a high-performing house of iconic American brands that shape culture.

As a key contributor, you’ll manage cross-functional initiatives from concept to launch, overseeing timelines, resources, and communications to ensure seamless execution. Partnering closely with the Head of Total Rewards and Leaders, you’ll streamline decision-making, shape project scope, and align deliverables with enterprise priorities.

Through bold collaboration and values-based leadership, you’ll help shape a meaningful Total Rewards employee experience in a purpose driven culture at Gap Inc.

What You'll Do

• Lead end-to-end execution of Total Rewards projects, managing timelines, deliverables, stakeholder alignment, and post-launch evaluation

• Build and maintain detailed project plans, track milestones, and ensure timely delivery across compensation, benefits, recognition, and wellness initiatives

• Support enterprise initiatives (e.g., Indigo X, job architecture) by managing project workflows, documentation, and cadence reviews

• Drive operational excellence through process optimization and project-based improvements

• Manage planning cycles including goal setting, calendaring, and performance tracking, with a focus on project dependencies and resource alignment

• Identify and remove operational and project roadblocks to improve team agility and enablement

• Support budget tracking to ensure cost-effective and compliant operations

• Use data platforms (e.g., Excel, Workday) to support project inform forecasting, reporting, and strategic decision-making

• Partner with Head of Total Rewards to prepare communications, presentations, and coordinate enterprise-wide forums related to Total Rewards initiatives

Who You Are

• Proven track record of leading project operations within complex, matrixed settings

• Strong project management skills, including planning, execution, stakeholder engagement, and post implementation review

• Demonstrated success in driving process improvements and delivering measurable outcomes in fast-paced environments

• Proficient in data analysis and HR systems (e.g., Microsoft Office, Workday) to support operational and project decisions

• Exceptional communication, organizational agility, and systems thinking, with the ability to manage and navigate complexity

• Ability to balance strategic intent with operational execution, solving challenges with a structured, outcome-driven approach

• Hands-on experience with project management tools and methodologies to support scalable, efficient delivery

• Curiosity and enthusiasm for emerging technologies and trends that elevate the employee experience and operational performance