Description

Location: Hybrid – Memphis/Collierville, TN or Pittsburgh, PA
At FedEx, we are transforming how millions of people and businesses experience delivery every day. As Marketing Manager – Delivery Experience, you will lead the strategy, framework, and roadmap for U.S. delivery services. Guiding a team of Product Managers, you will drive customer-centric initiatives, Network 2.0 / DRIVE transformations, and core product portfolios to deliver enterprise-wide impact.

What You'll Do

• Lead a PM Team: Coach and direct Product Managers in establishing product roadmaps and executing program plans.
• Elevate Delivery Experience: Drive initiatives to improve the delivery customer experience
• Transform Core Capabilities: Influence the Address Preferred Future State strategy while leading program development for Commercial Delivery Experience within strategic enterprise initiatives.
• Manage Product Portfolios: Drive commercial value, revenue, and profit across Proof of Delivery, Delivery Preferences, and Address Quality portfolios.
• Own Location Data Strategy: Serve as Product Business Owner for Customer Location Data to enhance address accuracy and user experience.
• Foster Culture & Quality: Champion People-Service-Profit, Purple Promise, Diversity & Inclusion, and Quality Driven Management (QDM).

Who You Are

• Proven PM Leader: Skilled at managing, coaching, and empowering product managers while building strong cross-functional relationships.
• Customer-Centric Strategist: Experienced in leveraging market research, analytics, and insights to build long-range product plans.
• Effective Communicator: Able to articulate strategic vision and influence decisions across all leadership levels.
• Innovative Problem Solver: Action-oriented with strong initiative, project management discipline, and continuous improvement mindset.

Preferred Qualifications

• Experience leading, coaching, and developing direct reports or product management teams.
• Proven track record translating enterprise goals into actionable product roadmaps.
• Background in driving customer satisfaction metrics and managing commercial product portfolios.
• Proficiency in business analytics, data-driven decision-making, and QDM or Lean/Six Sigma frameworks.
• Strong executive-level written and verbal communication skills.
• Bachelor’s degree in Marketing, Business, Supply Chain, or related field (Master’s preferred) with 5+ years of strategic leadership experience in product management or customer experience.

Minimum Education

Bachelor's Degree/equivalent in business, finance, marketing or other directly related discipline.

Minimum Experience

Five (5) years directly related experience in planning and analyses.

More advanced degrees may offset experience requirements. A related Master’s Degree equals two (2) years experience.

Knowledge, Skills, and Abilities

Demonstrated computer skills.

Strong basic management, human relations, communication and analytical skills.

Preferred Qualifications:

Pay Transparency:

Pay: Memphis range: $9,719.96/mo - $16,523.93/mo; Pittsburgh range: $10,231.53/mo - $17,393.61/mo

Additional Details: This position will be hybrid in Memphis, TN or Pittsburgh, PA and candidates must live within a 50 mile radius. This position is hybrid, meaning employees will be required to work at a FedEx Campus location four (4) times per week.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)