At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Customer Experience Relationship Representative

Job Responsibilities

We are looking for a dedicated and customer-oriented individual to join our team as a Customer Experience Relationship Representative supporting the Malaysia market.

• Manage a dedicated portfolio of high‑value customers, building strong, trusted, and long‑term partnerships through consistent and high‑quality engagement.

• Deliver personalized and proactive support across the entire shipment lifecycle, including booking, tracking, exception management, claims handling, and billing inquiries.

• Collaborate cross‑functionally with Operations, Sales, Finance, Customs, and Network teams to resolve shipment delays, service disruptions, billing discrepancies, and claims in an efficient, timely, and professional manner.

• Ensure a seamless, premium customer experience that consistently meets or exceeds FedEx service standards and meets customer expectations.

Skills Required

• Strong customer relationship and communication skills, with the ability to engage confidently with enterprise‑level and high‑value customers.

• Problem‑solving and critical thinking ability, enabling effective resolution of complex, time‑sensitive shipping and service issues.

• Commercial and solution‑oriented mindset, with the capability to identify value‑added opportunities that support customer growth and revenue objectives.

• Cross‑functional collaboration skills, working effectively with Operations, Sales, Finance, Customs, and Network teams.

• Attention to detail and operational excellence, ensuring accuracy, compliance, and consistent delivery of premium service experience

Requirements

• Possess a Diploma or Degree in any field.

• Have at least one (1) year of relevant work experience in customer service and interaction.

• Must be able to start immediately.

Compensation Plan

We have a competitive compensation package:

• Salary up to MYR 52,000 per year (inclusive of a 2 months guaranteed bonus)

• Additional performance-based quarterly incentives

• Outpatient and Inpatient Insurance Coverage

• Medical Checkup benefit

• Dental & Vision care benefit

• FedEx Discounted Shipping & Travel

• Tuition Assistance up to USD 3,000 annually for eligible courses. Conditions apply.

Job Posting End Date:

2026-04-30