This is a part-time position located in the Guest Services Department at The Guest House at Graceland having variable/flexible working hours/days to include weekends, evenings, holidays, and overtime as needed according to the business needs of the hotel. This is an internal/external recruitment.

RESPONSIBILITIES: Under the supervision of the Director of Rooms Operations of The Guest House at Graceland:

• Transport guest luggage to/from guest rooms.
• Escort guests to rooms and inform guests of all hotel services and features.
• Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay.
• Must have a thorough knowledge of all hotel services and amenities.
• When guests have questions, respond in a polite and friendly manner, deal with any complaints, and help with luggage as needed.
• Excellent guest service skills required.
• Other duties as assigned.

PHYSICAL REQUIREMENTS: Ability to stoop and reach; ability to stand, walk, or sit for long periods of time; ability to climb stairs/ A good clear speaking voice is essential; must be able to lift heavy baggage weighing up to 75 lbs. repeatedly throughout the shift, must be able to push luggage carts, must be able to ascend and descend shuttle without ramp and the ability to hold and lock down wheelchair if needed.

SPECIAL REQUIREMENTS: Work in a no smoking area; uniform is required; must be twenty-one (21) years of age.

CONDITIONS OF EMPLOYMENT: Work flexible hours, evening, holiday, and overtime as required; must be able to use a hand-held radio.

APPLICATION PROCESS: Please complete an application online at www.graceland.com/careers. Must be able to pass a background check and pre-employment drug test. We are an equal opportunity employer. This position will remain open until filled.