Client Account Management Leader
Elavon
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
We are seeking a dynamic and technically proficient CAM Leader to oversee a diverse team of Client Account Managers (CAMs) who play a critical role in both partner portfolio management and implementation support for both Small Business and Business Banking. This leader will guide CAMs responsible for nurturing active partner relationships, while also managing CAMs who support sales teams, lead implementations, and execute strategic outreach initiatives. The ideal candidate will bring strong leadership, technical expertise, and a collaborative mindset to drive partner success and operational efficiency.
Key Responsibilities:
Team Leadership & Strategy
- 3+ days a week in office or with CAMs in market
- Lead and co-create onboarding and engagement strategies for segment with Head of Client Account Management, Head of CBB Sales Teams and Marketing Channel Lead to maximize best client experience throughout their lifetime
- Lead and develop a high-performing team of CAMs across two core functions:
- Partner Portfolio Management: CAMs who manage active partner relationships, drive engagement, and send referrals to the bank.
- Sales & Implementation Support: CAMs who assist with onboarding, technical implementations, and special client outreach projects.
- Provide technical and strategic guidance to CAMs, ensuring they are equipped to handle complex partner interactions and software-related challenges.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Achieve portfolio growth targets, Analyze and report on teams performance to quantitative and qualitative goals, including attrition, retention, cross-sell and referrals to Bank
Partner & Client Engagement
- Oversee the health and performance of the active partner portfolio, ensuring consistent communication and value delivery.
- Support CAMs in resolving partner issues, navigating integrations, and optimizing referral processes.
- Coordinate special calling efforts for triage, client outreach, and strategic initiatives.
Implementation & Sales Support
- Collaborate with sales teams to ensure smooth handoffs and successful partner onboarding.
- Manage CAM involvement in technical implementations, ensuring timelines and expectations are met.
- Lead special projects that require outbound client engagement, data collection, or issue resolution.
Technical Enablement
- Act as a technical resource for the CAM team, providing support on software platforms, partner tools, and troubleshooting.
- Stay informed on product updates and industry trends to proactively support CAMs and partners.
Basic Qualifications:
- 5+ years in partner management, client success, or technical account management.
- 2+ years in a leadership role with direct reports.
- Background in fintech, SaaS, or enterprise software environments
Preferred Experience:
- Proven experience managing client-facing or partner-facing teams in a technical environment.
- Strong understanding of implementation processes, partner ecosystems, and software platforms.
- Excellent communication, leadership, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced, evolving environment.
- Experience with CRM systems, partner portals, and data analysis tools is a plus.
Location:
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $94,010.00 - $110,600.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.