The Senior Operations Support Specialist effectively and consistently handles a large pipeline management of construction projects and maintaining the schedule for multiple larger, high-volume Hubs. This role manages more complex activities and schedules for Hub Managers and Retail locations ensuring alignment across multiple stakeholders and regions. The Operations Support Specialist drives consistency, efficiency, and scalability for HouseSmart operations.

Schedule Management & Coordination

• Review, manage, and communicate complex and multiple pipelines for efficient and effective scheduling and execution of construction projects for 2+ HouseSmart locations.
• Intake work for multiple scopes of work from our Retail Home Center locations with sufficient detail and information required to plan and schedule the work.
• Coordinate, adjust, and communicate schedules to meet project needs, working to proactively resolve scheduling issues and recommend changes for operational efficiency, where possible.
• Partner as a strategic liaison between HouseSmart and Retail locations, ensuring a timely and effective communication stream for production operations.
• Partner with production leadership in creating effective schedules that maximize efficiency, productivity, profitability, customer experience and Team Member experience.
• Partner with production leadership to consistently complete invoicing accurately and on a timely basis.
• Serve as the primary contact for scheduling inquiries and adjustments, communicating frequently between Hub and Retail locations.
• Collaborate between Hub and Retail managers to align schedules with business needs and resource availability.

Operational Support

• Collaborate effectively and constantly with HouseSmart and Retail location leadership, ensuring accurate and timely information is being shared for production.
• Build strong relationships and execute processes consistently with Home Centers and Project Management functions.
• Partner and collaborate with Zone, Regional and Home Office functions as required.
• Create, maintain, and provide reports on scheduling metrics such as utilization, coverage, and compliance.
• Support operational efficiency by identifying opportunities for process improvement.

Education: Bachelor’s degree in Business Management, Operations or Logistics preferred or equivalent mix of education and experience.

Years of Related Experience: 3+ years in a scheduling, inventory management, or similar role required. Modular home construction knowledge or experience a plus.

Knowledge, Skills and Abilities (KSAs):

• Ability to effectively work in fast-paced operations with changing dynamics and variables
• Ability to build and manage relationships with business and end customers
• Ability to learn and utilize a variety of software programs used in general business activities
• Ability to collaborate and work well with others
• Strong written and verbal communication skills
• Demonstrated strict attention to detail
• Strong organizational skills and ability to problem solve issues as they arise
• Motivated self-starter with a desire to learn
• Proficient in Microsoft Excel and Word
• Reliable with strong attendance and work ethic.
• Ability to pass criminal background check as well as post-offer drug screen.
• Ability and willingness to travel when necessary (less than or equal to 10% of total job function).

Is this a typical office work environment: Yes _X__ No ___

Does this position have special working conditions or physical demands? Yes___ No _X__

Travel: Up to 20%

Mobility Profile (Office Optimal, Campus Flex, Remote Optimal): Campus Flex

Why Clayton?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, Employee Assistance Programs, paid time off, paid holidays and more.

As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs.

Home Centers are closed on Sundays – we believe in offering a balanced working environment.

Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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