Benefits LOA Coordinator III

The position is responsible for administering company, federal, and state leave programs—including FMLA, ADA, and state-mandated paid leave with a strong emphasis on compliance, accuracy, and customer service. This role serves as a key resource for Team Members, managers, and HR leaders, guiding them through the full leave cycle and ensuring a seamless experience.

The role will manage short-term and long-term disability and life insurance claims for specific business units, liaising with third-party vendors and internal stakeholders to ensure timely and accurate processing. A critical component of this role includes maintaining up-to-date knowledge of applicable laws and regulations, building strong relationships across departments, and leveraging Workday to manage leave workflows, reporting, and data integrity.

This position requires a high level of discretion, attention to detail, and the ability to navigate complex leave scenarios while ensuring compliance with internal policies and external regulations.

Benefits LOA Coordinator III Duties

• Administer company, state, and federal leave programs (e.g., FMLA, ADA, state paid leave, personal leave).

• Ensure compliance with all applicable federal, state, and local leave regulations, including timely documentation and reporting.

• Maintain up-to-date knowledge of evolving leave laws and regulations, including state-specific paid leave mandates.

• Provide exceptional customer service throughout the leave cycle to ensure a positive and informed Team Member experience.

• Serve as a subject matter expert and resource to Team Members, managers, and HR leaders regarding leave policies, eligibility, and procedures.

• Consult with Team Members prior to leave regarding policy details, paid time off usage, disability benefits, and return-to-work expectations.

• Coordinate return-to-work processes, including accommodation discussions, in collaboration with HR and management.

• Build and maintain strong relationships with key stakeholders, including HR Business Partners, department managers, and external vendors.

• Partner with internal departments (e.g., Payroll, Benefits, Legal) to ensure accurate and timely leave administration.

• Utilize Workday to initiate, track, and manage leave cases with accuracy and timeliness.

• Ensure all leave-related transactions are processed correctly in Workday, including leave start/end dates, pay adjustments, and benefit changes.

• Monitor system workflows and resolve errors or discrepancies in coordination with HRIS and Payroll teams.

• Generate reports and dashboards to track leave trends, compliance metrics, and case resolution timelines.

• Assist Team Members with filing short-term and long-term disability claims; ensure accuracy and completeness of documentation.

• Liaison with third-party insurance vendors to monitor claim progress and resolve issues.

• Respond to inquiries from Team Members and family members regarding disability and life insurance benefits.

• File life insurance claims promptly and provide compassionate support to beneficiaries throughout the process.

• Ensure compliance with internal policies and external regulations related to disability and life insurance claims.

Benefits LOA Coordinator III Skills

• Proficiency in Workday or similar HRIS platforms for processing and tracking leave cases.

• Ability to generate reports, audit data, and troubleshoot system workflows related to leave and benefits.

• Strong Microsoft Office skills (Excel, Outlook, Word, Teams, etc.)

• Working knowledge of short-term and long-term disability and life insurance claim processes.

• Experience coordinating return-to-work and accommodation processes.

• In-depth understanding of federal and state leave laws, including FMLA, ADA, and emerging state paid leave mandates.

• Ability to interpret and apply legal and policy guidance to ensure compliant leave administration.

• Strong interpersonal and communication skills to build relationships with HR leaders, managers, and third-party vendors.

• Ability to explain complex leave policies and procedures clearly to Team Members and stakeholders.

• Experience handling sensitive conversations with empathy and professionalism.

• Proven ability to deliver exceptional customer service throughout the leave cycle.

• Strong organizational skills to manage multiple cases and deadlines simultaneously.

• Attention to detail and accuracy in documentation and follow-up.

• Ability to assess unique leave situations and apply policy and legal guidance appropriately.

• Sound judgment in escalating issues and collaborating with legal or compliance teams when needed.

Benefits LOA Coordinator III Requirements

• Education: High school diploma or equivalent required.

• Years of Related Experience: Minimum 3-5 years of experience administering FMLA, ADA, state paid leave, and company-specific leave programs.

Why Clayton?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.

As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members. Clayton’s Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga / barre studio, volleyball and basketball courts, walking paths, and a disc golf course.

Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Compensation Grade Pay Range

Business Unit - B00015