Clayton is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Position Summary: The Parts Acquisition Specialist facilitates pulling required service parts and is expected to work with integrity, documenting and processing orders. The Parts Acquisition Specialist is also expected to develop a thorough knowledge and understanding of each part and effectively communicate requests. Duties / Responsibilities:

• Maintaining inventory controls in warehouse environments

• Taking and logging parts orders for dealers and homeowners

• Reviewing parts orders with purchasing to ensure materials are available to pull.

• Reviewing orders to ensure that the quantities are correct in the systems and that the correct parts were pulled

• Packaging and shipping parts to customers within 2 days

• Documenting and processing orders for shipment

• Coordinating with dealer, homeowner, and transportation service to ensure accurate and timely delivery.

• Filing paperwork on a regular, if not daily basis.

• Communicate positively and frequently with customers to set delivery expectations.

• Following up internally and externally until claim is resolved.

• Creating individual process to improve our customers’ experience, as needed, and reevaluating individual processes from improved customer experience.

• Other duties as assigned.

Business Unit - B00018