Mutuel Teller must have a passion for meeting our customers’ needs. Mutuel Tellers must be friendly, customer service orientated, strong relationship builder and trustworthy.

• High school diploma or GED required.

• Experience in customer service and banking/ money handling preferred.

• Must possess strong communication skills, be flexible and detail oriented.

• Ability to read and write; basic computer knowledge; mathematic skills; knowledge of horse

• racing terms, betting and programs.

• Must possess good interpersonal skills.

• Be available to work various shifts, weekends and holidays.

• Must be at least 21 years of age or older and be able to obtain an Indiana Horse Racing License.

ADDITIONAL REQUIREMENTS

• Must have an outgoing, energetic and enthusiastic attitude.

• Also required are frequent standing, walking, stooping, bending, reaching, climbing steps and sitting.

• Must be able to lift up to 30 pounds.

• Responsible for fostering a fun environment.

• Responsible for being gracious to all guests and coworkers.

• Responsible for promoting a positive influence in the community and participating in company-sponsored events.

• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.

• Ensures that behavior and appearance are in compliance with established standards.

• Maintains a professional work environment with management and staff

• Horseshoe Indianapolis Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment.

• Must be able to work in a highly populated fast-paced and noisy environment.

• Ensure costumer bets are placed correctly

• Cash/Cancel tickets as requested by customer

• Cash/sell vouchers

• Draw or skim money as needed

• Provide customers with a list of scratches for tracks or results for races

• Understanding pari-mutuel wagering including: reading tickets sold, tote keyboard and

  basic racing terminology

• Responsible for balancing drawer at the end of shift reporting all shortages to manager

• Resolve customer complaints regarding race sales and service

• Provide customer service regarding Horseshoe Indianapolis facility