Too Lost is a music and technology company, providing SaaS solutions for independent music rights holders. Our distribution and publishing services deliver, monetize and protect songs across the globe for over 250,000+ musicians, record labels, studios, brands, investors, and platforms.

We are looking for an Enterprise Account Manager who thrives at the intersection of sales, strategy, and execution.

This isn't a "pass-the-baton" role; you will be the consistent face of our company for our enterprise and white-label clients. From the initial inbound spark through the entire sales cycle and into long-term post-sales growth, you will own the relationship.

You’ll act as the vital link connecting Business Development and our Operations team, ensuring that what we promise in the pitch is delivered with precision. This position serves as the backbone of our enterprise sales pipeline ensuring that once a conversion is made, clients receive exceptional support, clear communication, and proactive guidance.

Reporting to the Head Of Business Development you will help maintain and grow client relationships, facilitate smooth onboarding, keep enterprise partners informed, and ensure client satisfaction.

This is a hybrid full time position working from our Los Angeles, CA office. Our hybrid schedule requires employees to work from the office 4 days a week and allows for 1 day work from home.

What You'll Be Doing:

Strategic Account Ownership

• Serve as the primary liaison between the company with our enterprise and white-label partners, owning the relationship from post-onboarding through long-term retention.
• Lead high-touch engagement and communication, including routine performance reviews, product roadmap updates, and strategic check-ins to ensure clients are extracting max value from our tech.
• Act as the critical link between the client and our Operations and Support teams, translating partner needs into executable tasks and ensuring a high standard of delivery.
• Distill client feedback, bug reports, and feature requests into actionable insights for the Product and Development teams, ensuring the partner’s voice influences our evolution.

Sales Lifecycle & Growth

• Work with the Head of Business Development to move prospects through the funnel, assisting with high-level outreach, custom proposals, and deal-term drafting.
• Ensure the transition from "signed deal" to "active partner," managing the creation of white-label documentation and ensuring the handoff from sales is frictionless.
• Maintain the integrity of the enterprise sales pipeline, ensuring all follow-ups are timely and outreach materials are tailored to the music industry’s unique demands.
• As we scale, you will identify and implement ways to streamline how we manage enterprise accounts, making our internal workflows as innovative as our product.

What We Are Looking For:

• 1–3 years in Account Coordination, Customer Success, or Sales Support—ideally within the Music, Tech, or SaaS ecosystems.
• You possess the "people-first" approach required to build trust with high-level stakeholders and remain the calmest person in the room when deadlines loom.
• You are obsessively organized. You don't just "keep things moving" you create workflows that ensure no detail, timeline, or client request ever slips through the cracks.
• You’re comfortable troubleshooting and translating technical jargon into clear, actionable solutions for both clients and internal teams.
• You thrive in the ever-evolving nature of a startup. You are proactive, curious, and energized by the challenge of refining processes as we grow.
• You listen as well as you communicate, working seamlessly across Business Development, Ops, and Dev teams to get the job done.

Why Join?

• Make an impact in a company supporting thousands of artists worldwide
• Be our first hire as we grow our Enterprise team
• Work hybrid from Los Angeles supporting our top tier enterprise clients
• Small, collaborative team with strong product focus
• Competitive salary, time off, and benefits